Landmark Online India / Landmarkshops.in — sling bag ordered from lifestylestores.com

Website:

LIFESTYLESTORES.COM

I had ordered a sling bag from lifestylestores.com onlie website and I received the product on 12/11/2018 and when I checked the bag zip of the front pocket was not working properly means I was not able to close or open the zip. Immediately I put a return request and mentioned reason as Damaged product.I got a message on 13/11/2018 from courier that the pick up is scheduled and I have returned the product. I had sent an email to customer support team to refund the amount to my bank account as I had done the COD for this order. Later I got a call from customer care and he was telling me that without their knowledge product was picked up and I should have a taken a snapshot of that but as I already returned the product they cannot process the refund like that and they closed the ticket. Even last time for one refund I had to call customer care people daily for 2 months and later they did a refund.
I REGRET SHOPPING AT YOUR WEBSITE AS ONCE YOU RECEIVE THE AMOUNT YOU WILL NOT RETURN IT.YOU SHOULD NOT KEEP AN OPTION TO RETURN THE PRODUCT.CHEATING WEBSITE.WORST CUSTOMER SERVICE.