HP Pavilion G6 2236TX — Extremely bad performance, hanging and hanging

Address:

Khordha, Odisha

I am copying here a the content pf the mail that I've sent to hp.

Dear hp Executive

You might be taking my issue not seriously and I know at next conversation hp will ask me to do the Windows update, drivers/bios update, System restore (already done all these several times) etc. and etc. But please be noted that I am note a newbie to computers and am an IIT graduate, and now I am a Scientific at renowned Govt. organization.

I am facing huge problem in my scientific work with this hp laptop. It suddenly hangs and my work for last 2-3 hours does not get saved. And I really think to throw this laptop away. My earlier two laptops with Core2Duo/2GB RAM and Dual Core/2GB RAM was much better than this. This one is not stable and surprisingly gives the blue screen error.

I know you will not consider my words seriously and therefore I am attaching here some files for evidence, with following short descriptions. Pl. find them.

File No. File Type Symptom/Problem/Status
1 jpg Just a hang while doing my scientific work; lot of work on acrobat was not saved
2 video System hang, no response for long time, nothing worked, large restart time
3 jpg went for lunch when I came back I've seen this, nothing other than wallpaper for long time
4 video hang, large start up and response time
5 video unresponsive screen, nothing worked
6 video Auto Crash, Missing OS message then one force restart bring back the OS (HOW?????)
7 jpg Laptop was on I went for some work When I came back I have seen this Blue Screen Error
(Note: Since forum do not allow multiple video files to attach so I am attaching here a single file with snapshot from all files)

Above are example of each case and facing each one of them very frequently. Even, I am taking the help of office desktop for writing this mail.

Take appropriate action ASAP.

Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]


On Sat, Mar 30, 2013 at 2:19 PM, HP-CUSTOMER EXPERIENCE INDIA <india.[protected]@hp.com> wrote:

Dear Rahul,



Greetings!



Thank you for writing and sharing your concern. We regret for any inconvenience.

For further assistance and support on this regard, we request you to contact our Technical support team for assistance on the below given nos.

Toll free numbers [protected] or 30306363

Assuring you the best support at all times



Thanks and regards,



Pratheesh C R.

India Customer Relations Team

APJ Quality & Customer Assurance

PPS CSS Hewlett-Packard India

From: Rahul Kumar Soni [mailto:[protected]@ismu.ac.in]
Sent: Saturday, March 30, 2013 9:06 AM
To: HP-CUSTOMER EXPERIENCE INDIA
Subject: Complaint regarding blue screen error



I have recently purchased an hp laptop, the details of which are as mentioned.

Product description: HP Pavilion g6-2236tx Notebook PC
Product number: D4B09PA
Serial number: 5CD2528CJZ

System i a trouble for me. Sometimes it hangs and provides no way out to recover from that even after long time. And many a times it gives the blue screen error with a message like dumping physical memory or initializing disk....

I am a Scientist and have to work on this laptop with crucial data and if it shut down suddenly my whole work is not saved.It is extremely frustrating. I do not know what products hp is making, such a high configuration and laptop is showing such a kind of performance.


Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]
Ph: [protected]