Lava Mobiles Complaints & Reviews

I purchased lava a 97 as gift for my wife from heena mobile centre, bokaro steel city. Jharkhand. Soon; the screen display problem started. The screen flickers while watching video or using internet.

Initially i thought it was software problem ;
So i also got the software updated ; but the problem persists. I am fed with the performance of this handset. I want the company to replace this mobile with a suitable better handset in th esame price range.

I purchased mobile LAVAP7+ on 18/09/2017, when I was traveling due rain set got wet, & I removed the parts it to get dry, & brought for service to Basavanagudi, Xcellency service center as i'm within warranty period, after checking & the service executive staff told me the cost of repair is 4627/- OMG I paid for new mobile Rs.4099/- but to repair they are asking more than that..., I really felt upset by hearing this is not the service expected from LAVA if this is the case why should we buy this, pls revert to this grievance soon, rgds.

Named, sushila infotel of p-10 cit road, scheme -55, kolkat-700014, has taken rs 2000 for other parts including camera lens on[protected] but lens was not there by then they told us they will provide it later on but yet no response is there and now when i am asking for my money they asked me to keep my mobile there for how long they won't tell me. Please help me

Bought your phone z60 model 26 March in Tamil Nadu. after 11 days I complaint that my phone take 4 hours to charging and brightness power automatically increasing. The customer care worker told that hand set should change, but manager told that it is a normal time and power can't change . I mentally torture by getting yr damage phone. I can't get sleep last 10 days. I feel that this is irritating company. I have yr customer care record in my phone

The lava phone was purchased on ever since the phone is purchased the ringer volume never works properly and we are not able to hear when anyone is calling. It's like a phone on a silent mode. Resultant songs or anything on the yu tube also don't play. We have visited the customer care center numerous times. They finally exchanged the phone with the new one with same model (A972gbplus). It is still causing the same problem. We are so frustrated that w want to throw the phone. We will never recommend such useless phone to anyone... Ur lava company is defaulter company, despite of taking out our precious time so many times just to get a defect free phone, we are not able get it... Poor customer services... We ll appreciate i[censored] listen to our problem and refund our money

Dear sir,

Status for member id: mrnoi[protected]
Claim id : mrnoi[protected] claim form:19. Uan:[protected].
I applied for pf on 23/2/18 i checked the status on march 1 and the status was like settlement claimed, but till now my pf amount has not credited, i have also kept the attachmentent below. I also verified with my account number and everything is correct, but till now pf amount hasn't credited, i don't even received any mail or message regarding this, and till now the status is like settlement claimed. Please take immediate action and claim my pf amount.

Status for member id:mrnoi[protected]
Claim id : mrnoi[protected]

Thanks
Sujith
[protected]

Sir,. I purchased lava z90 mobile from mathura hallmark, in "money back chalange" after 3 days using
Mobile i am facing many problem and didn't work properly. So i contacted to service center for refund of my money in money back challenge options but they were not ready to refund when i complaint at there noida office later they took my mobile and give me cheque for 10bdays advance date but later cheque bounced.

I have bought a new lava iris smart phone r1 at lulu center karama - dubai on 26/2/2018 at 11.17 pm but the device is not working properly from the day i bought from there, so i requested them to change my phone but they ignored me and not working properly so kindly do the needful one.

I have attached the bill and details for your reference

Thank you

I have bought a new lava smartphone r1 16gb 4g on 26\2\2018 at 11:17 pm from lulu center karama - dubai for official use. But the device is not working properly till now from the first day and i went to the lulu center and complaint about this and requested to exchange the phone but they ignored me and not replied properly so kindly do the needful one. You can reach me at +[protected] and [protected]@gmail.com.

Thank you

Hi i am having lava x81, phone was under warranty and it had a problem of automatic shutdown problem and then i was trying to boot it but the phone was not starting, putting it on charge for hours only the censor was getting lighted and the battery indicator is not shown on screen, i visited the devansh lava care ahmedabad they told that it is the battery issue and the phone is having inbuilt battery so we have to replace it which will take 700/= i paid the amount and left from the store, after reaching home device had same problem i again visited the store they told me that will will check it further, later they told me that will have replaced any other part now it will work great, i again left from the store, again it had the same problem later i got the replacement of the device and after the 15 days of the replacement i am having same problem in this device as well, phone is out oh warranty now and the service center is saying that there is issue with the mother board and it will cost 8000/=

I purchased your products (3 lava mobiles) .2 of them were repaired for so many times but the same issue continues. I bought them because I trusted your company .Now I regret purchasing them.I repaired Grand 2 more than 5times within 1year.I asked for a replacement and the service team told they won't give a replacement, they can just repair it.they replaced so many spare parts but still the same problem occurs. You can check serial no.[protected]. Still there is a problem for WiFi, data and navigation. Now my warranty period is over .last time they send the mobile to the Senior engineer in Dubai .still the problem continues. When we asked the service team they told that they replaced all the parts.what should I do?Can any of your engineer solve the problem with the mobile?.Please do the needful.I am hoping that you can solve this.
Shaji Kurian
Tel no:[protected].
Ras Al Khaimah. U A E

Dear Care Team,
Would you like to sadly inform to you that
I approach lava service center Manoj Enterprises MANOJ ENTERPRISES
Cabin No.001, 002, 003 ( Basement), Shop No.71, Middle Bazar, Adjacent Jain Dharamshala, Shimla-1 to repair my LAVA Iris Fuel 60 mobile. My mobile was out of guarantee period. Unfortunately since last two weeks, i got irritated with that mobile set as it drains battery too fast even 90%battery charge becomes switched off after 6 to 7 hours and speaker is not working. They said there was a problem with (SUB PCBA and USB Connector).
So they will change for a cost of (Rs 448)
I received your message as follows Cost breakup for your ~wo:[protected] Total part charges 130.18 Total Labor charges 295 Total taxes 23.43 Grand total 448.61 _____________Another message usb connector B-TYPE Part charges 6.29 IRIS FUEL 60 SUB PCBA PART CHARGES 123.89.
I am surprised Labor charges are 295.
Lava service center executive and Engineers does not return me damaged (SUB PCBA AND USB Connector).

After Two days same Problems occurs and again I approached Service Centre dated 07/02/2018 for the same repeated Problems I Politely asked him that phone was Serviced by your Centre Few Days Ago and Same Problems Occurs again that’s why I am Coming here. I want Service of My Phone Problems Which Occurs Repeatedly.

I am sorry to inform you that your service centre Manager (Mr. Vikrant) is not under your control. They are totally indiscipline and crazy people. They only know to harass the customer who doesn’t pay bribes to them. Manager is just concerned about making money to replace damage/faulty piece .No at all concerned regarding consumer satisfaction. Where they just selling the product and after that they can not do anything if problem comes.
i asked the service centre Manager(Mr. Vikrnat ) that phone was Serviced by your Centre Few Days Ago and Same Problems Occurs again. i noticed it was not properly repaired so i asked person why they did not replace correctly. Answer is given by (The phone is repaired by another engineer and he is on leave. Another engineer was also there but Manger said that i[censored] want to repair this phone through another engineer u need to pay again 500 for same. I request to him that kindly repair my phone its urgent I m having 8 months little baby at home so I need urgent this phone but he he started shouting me they cannot do anything else there is no policy of phone because your phone is out of warrenty there is not warrenty of replaced parts again and again saying contact to LAVA I am owner of this center and I cannot help you. Finally i spoke to Area Service manager (Mr Chetan Chawla) . He said that wait for half and hour. I am waiting for same and its around 6:00 pm in the evening. I again spoke to Mr Chetan Chawla he said that wait for tomorrow and if your phone having same problem then we will replace same parts free of cost. However I also told him that lava service center executive and Engineers does not return me damaged (SUB PCBA AND USB Connector). But they are not responding for my question .( jb maine same phone market m dekhaya to mujhe pta chla k phone k PCBA ki koi problem nhi thi engineer ko yehi ptaa nhi chla ki phone m problem kyaa h without any reason PCBA CHANGE KEYA aur 500 lay leyay aur 2nd day jb service center s apna PCBA wapas managa to bolnay lgay k humnay d deya h jb maine bola k CCTV check kro uskay baad mujhe mera PCABA wapas keya aur jb maine vo pcba market m dekhaya to usmay koi problem nhi thi ). I am not at all happy with product and service i will not recommend lava product at all also i am going to make negative feedback online across online forums about lava products. I am disappointed very disappointed and i will now send this msg to all blogs and sites where i could give people idea how they treat customers. Your service center is the worst. No response is given to consumers. Lava don’t have authorized service centre as well the capable engineers for repairing the mobile, they do not have original parts replacing the damage/faulty piece, and even they are not interested to respond the customers. I am enough harassed by Service of LAVA Service Center. I am getting all wrong answers when I discuss with Service Center Manager. Authorized Service Center could not repair that’s a great shameful for such Company.

I am purchaseing a lava a97 on april month, from the first day i am notice that my phone mic voice (Out put voice was too slow and i am give my handset to our nearest service center at rourkela for repairing... Till now i am given my mobile about 4 or 5 times but there was not any improvement in my mobile. Sir please do the needfull as soon as possible. My mobile iemi detail-[protected], model-a-97.

मुझे अभी मोबाइल लिए हुये 3 महीने ही हुए हैं और मेरा मोबाइल अभी से ही दिक्कत कर रहा है।
इसमें अपने आप कोई भी App Close हो जाता है।
जिससे यह मोबाइल चलाने मे बहुत परेशानी हो रही है।मै अपनी इस समस्या का समाधान चाहता हूं।
कृप्या मेरी इस समस्या का समाधान करे
मै इस समस्या के कारण अपना मोबाइल ठीक से नहीं चला पा रहा हूँ।

I am himaadri paul, i bought a lava x41 plus phone before about 7 monts. Since then it was a sensor problem that i did not understand at first. Afterwards i took the phone to lava care. The lava care sensors change them. After that many more problems are seen on my phone such as autometic off the phone. I will go again to lava care but it has been a problem in my phone. You should change me the phone. [protected] this is my imei code.

Mera naam pankaj chawla hai i am live in bhopal me lava ka x81 ka product use kar raha hu mere phone me notification ki problem aarhi hai jiss karan se me bhut preshan hu me lava care gya tha waha apna phone service pe dala tha jo ki 7 din me repair hoke mujhe kl mila 11.01.18 mere phone ki warnty ki last tarik 1.2.2018 hai me is problem ko phle bhi 4 se 5 baar phle bhi iski complaint ki hai but mujhe koi reponse sahi wala nahi mil raha hai me apni is problem se kafi jayada pareshan hu plz kuch help kare this is my contect number [protected]

My phone is lava z60 is having battery problem it takes 5hours to charge but when i connect a charger then from 5 percent to 80percent charges fastly after reaching 81 percent it getting very slow charge to complete 100percent charge

What shall i do my charger is bad or the battery is having problem
Please help me i m in troubble and worry about this..

I have been waiting for mobile for more than a week which was given to service at coimbatore authorised service centre m/s. Multiple mobile care. Response from the service centre also very poor and i have called more than 5 times and they reply with same reason mobile is under service and call tomorrow.

Because of this, i have lost my business enquiries for last 1 week. Request you to take this as a complaint and inform to service centre to quickly hand over my mobile after service.

P. Marimuthu

Dear sir,

My lava mobile phone madel x81 is charging at very very slow pace since i purchased from sangeeta mobiles, davangere. Approx 20% charges in one hour. I am finding very difficult in this. Kindly help me to solve this.

1. Is this is the battery problem?
2. Charging point problem?
3. Hardware problem?

Please help me.

Thanks and regards
V manjunath
Ph: [protected]
Mail: v. [protected]@gmail.com

Dear sir, i m very disaponited for your services the mobile display was not be started... Few mounth before i was purchesd the mobile. Plz help me sir thnx my contact number [protected] in was buy mobile in flipkart.. I was use the mobile almost 2 mounths but but it was many mistakes in mobile i have only 1mobile it desent6 work... Please help me sir i rqst u