[Resolved]  Lava Mobiles — Bad service of X8

Address:

Srinagar, Jammu and Kashmir

I bought a Lava X8 in last month and while using the phone in the first week I realized I the phone gets heated up even for using simple apps like facebook, whatsapp. Besides that the phone gets heated very much when connected to a charger. It also blinks at times during usage of games and gives strong current while being connected to charger and taking a call. I raised the issue with the call centre of yours and they asked me to bring the handset to the service centre. On approaching the UNIQUE MOBILE CARE service centre in Srinagar, J&K. I asked them about the problem and due to the threat of flood in Srinagar over the city they asked me to bring the phone after few days. When I again went there on 20-march for second time they were busy with repairing of service centre and didn’t took phone that time also. After few days again going there on 29-March they gave mwe excuse that the shop is closed due to non availability of light and cant take the handset. Going again for the fourth time on 10-april they took the phone and gave me the workorder no. as[protected] and asked me to wait for few days . On 16-Apr they gave me phone back under same work order and asked they have upgraded the software and changed the speaker. When I realized the problems have not been closed yet . I again went there for the fifth time on 17- april and asked them to duo my phone coz I don’t want to use any repaired phone within a month. They gave me a work order no. which in enclosed in the mail on 17-april under which they now have changed the motherboard of the system. I am very much disappointed with the service lava is providing. The phone is still in their custody and now I m not going to take a phone with everything repaired. Plz help I have heard enough of inconvenience/ apologizes from your service centre but on the practical grounds I feel I am cheated. I still didn’t have the possession of my phone which is still with them since 17-april under the work order no.[protected].