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Lava Mobiles Complaints & Reviews

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Last updated Sep 21, 2023
Complaints 631
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Lava Mobiles Phone Numbers

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1860 200 7500
479
171
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+91 12 0463 7100
332
105

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Lava Mobiles Head Office Address

A-56, Sector 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India
201301

Lava Mobiles reviews & complaints(631)

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N
Nitika2824
from Panipat, Haryana
Sep 21, 2023
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Address:Vpo road assan kalan near ambedkar chowk, postal pin code - 132105, house no. 520 , panipat (haryana)

We ordered a lava blaze 5g mobile phone few days ago which was defected and not getting charged and have many other issues and tried to complain about it many times through e-mails and calls but there is no response. Please replacement this order as soon as possible.
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    D
    David.
    Jun 17, 2023
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    Provide fully dark mode to apps which are downloaded from play store in lava agni 2 5g. Please force the apps to use the dark mode when dark mode is enabled in lava agni 2 5g with the upcoming update
    Lava Mobiles customer support has been notified about the posted complaint.
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      D
      David.
      Jun 17, 2023
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      Some people who didn't like the fast charging because they always try to extend their mobile battery life in a long run like me. If you provide the option to turn off the fast charging in lava agni 2 5g then it will definitely help to people who like me
      Lava Mobiles customer support has been notified about the posted complaint.
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        D
        David.
        Jun 17, 2023
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        I don't know why the lava was misleading their trusted customers. Lava was clams as in their Lava agni 2 5g launch event as no ads and no blotware apps. But in lava agni 2 5g YouTube we still get the ads, remove them all as soon as possible and remove the lava apps from lava agni 2 5g mobile soon with the update.
        Lava Mobiles customer support has been notified about the posted complaint.
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          D
          David.
          May 31, 2023
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          Address:LAVA International Ltd. Corporate address A-56, Sector – 64, Noida- 201301, UP, India Tel: 120 463 7100 Lava Helpline Number: 1860-500-5001

          I try to buy lava agni 2 5g in Amazon but it showing as currently unavailable in a few of 12: 02 time but in Amazon and lava official website the sale is live and to my friend it was showing as you need to pay 21999 rupees instead of 19999 after discount of cards. Please take necessary action legal steps on lava and Amazon
          by consumer commission of india for their misleading advertisements and wrong advised promises to their trusted indian customers. Please do it as soon as possible National Consumer commission on Lava Mobiles.
          +3 photos
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            S
            Sarthak Shrimali
            May 11, 2023
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            Address:Laabham Residency. Indore

            I purchased a neckband (Probuds N31) and later cancelled it due to personal Reasons. The cancellation was done before the shipment was done as this is the policy of Lava. i cancelled it and later contacted their text support team they don't have an exact date for my refund.. but the official website shows that refund has to be done in 5-7 working days. but its already 10 days and still counting

            ( Maine cancellation shipping k pehle hi kar diya tha mere lava account par bhi product cancelled show ho raha hai. par abhi tak refund nahi aaya 10 din se zada ho chuke hai)
            i have text Support teams Screenshots if needed i can provide them too.

            resolve my Complaint as soon as possible.
            Lava Mobiles customer support has been notified about the posted complaint.
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              Sarthak Shrimali
              May 11, 2023
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              Address:MB 82, New Indira colony, Burhanpur

              I have ordered a neckband probuds N31 and due to personal reason i cancelled it before the shipping (As the refund policy on official website states.. order cancellation can be done before the shipment is done). so till date 9 days are over and no refund is provided. i already have talked with lava customer care text support. they also cant give me an perfect ans to which my refund will be done. i have their customer care chats screenshot if needed i will provide it.

              resolve the issue as soon as possible
              Lava Mobiles customer support has been notified about the posted complaint.
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                M
                Manog
                from Kanpur, Uttar Pradesh
                Apr 24, 2023
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                Address:104A/89 RAMBAG PARK WALI GALI RAMBAG KANPUR NAGAR UP

                Prarthi ne lava lf1001 ne phone liya tha vah under warranty period me hai prarthi ne phone liya tha uski warranty 01 year ki hai par phone ki battery kharab ho gayi or phone hang kartey hoye gaya or vaha lava service centre new delhi me nahi hai or prarthi ko phone me bahaut dikkat ka samna karna patth raha hai or prarthi ne consumer form helpline me bhi complaint ki par koi sunwai nahi hoi hai prarthi bahut pareshan hai prarthi ki kahi koi samsya ka samdhaan nahi ho raha hai prarthi ki madad karaney or samsya ka samdhaan karaney ki kripa karey prarthi aapka aagivan aabhari rahega prarthi ke phone ko exchange karaney or battery change karaney ki kripa karey prarthi aapka aagivan aabhari rahega
                Lava Mobiles customer support has been notified about the posted complaint.
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                  S
                  Subhadeep Porel
                  from Kolkata, West Bengal
                  Feb 16, 2023
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                  Sir/Ma’am
                  I purchased LAVA Blaze 5G (IMEI: [protected]) on 28 Nov 2022. After using it smoothly for a few months, it turned itself off and did not switch on. So I booked online service through the service at the home feature on the LAVA website for my smartphone on 10/02/2023 and the device was pickup up on 12/02/2023 from my home. On 13/03/2023, the service centre (Everest Mobicare, Kolkata) informed me that my handset was out of warranty due to liquid damage.

                  Due to careful usage, it is impossible to have liquid damage on my handset. Please take the necessary steps to repair the handset or replace the handset at the earliest as it is under warranty.

                  The purchase invoice and service centre receipts are attached.

                  Regards
                  Santosh Kumar Porel
                  Mob: [protected]
                  Email: [protected]@yahoo.com
                  Lava Mobiles customer support has been notified about the posted complaint.
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                    Y
                    Yudy
                    from Kolkata, West Bengal
                    Jan 21, 2023
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                    Address:Noida

                    Hello Ma'am:

                    This is Rohan Sarker from Narendrapur, Kolkata. I was researching on LAVA mobile design data in GSM & CDMA as a Freelancer Researcher from IEM Salt Lake [Kolkata] in Jan 2023. I discovered that about 40 designs were stolen by Lava Mobile from Reliance Mobile Mumbai Circle costing in and around 2096 Crores INR affecting about 75 % market share for Reliance JIO and other Reliance brands.

                    I am totally shocked by this accident. Repeated police complaints are going to trash bin with no action from Kolkata or Mumbai cops. It is high time for this forum to take actions and restore 2096 crores INR back from LAVA to RIL.

                    I am an ex-employee of Relaince Communications Mumbai with reporting to Amit Anerao, Nasar Akhil & Tushar Kharche. I want the whole country to know about this development and I want telecommunication awareness to grow.

                    Thank you.

                    Regards
                    Rohan Sarker
                    MBA 2nd Year Student - IEM Kolkata
                    [protected]
                    Lava Mobiles customer support has been notified about the posted complaint.
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                      A
                      Ashok Nalluri
                      from Mumbai, Maharashtra
                      Nov 3, 2022
                      Dec 14, 2022
                      This thread was updated on Dec 14, 2022
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                      I have purchased LAVA A1 JOSH(2021) blue, silver mobile on[protected] attachment enclosed). Recently I had signal and battery down issue. i visited SRI SAI VENKATESWARA TECHNOLOGIES service center, ongole, praksam523001as customercare suggested And the desk guy directly said it is water damage issue. Also the service boy broken my mobile front panel., when I asked him he said what can i do and simply ignored the discussion. Is this the way to treat customers in this way?. My mobile has broken and no bolt was attached.. I believed in indian brand and also I too extended warranty as it is proud of indian brand. Very very dismanner way it is.. I wanna my mobile to be as it was before given to service boy. Else the consequences will be in higher level. Lava cutomercare also simply avoided and didnt lisen to my query and supporting service center. In Lava website its clearly mentioned 1year replacement guarantee.
                      Lava Mobiles customer support has been notified about the posted complaint.
                      Dear Ashok Nalluri,

                      Sorry for inconvenience, In reference to your complaint we would request you to kindly get in touch with our Area Service Manager who will be assisting you further. Please find below contact number of concern person.

                      Name- Sachidananda Swain
                      Phone Number - [protected]

                      For further assistance. Feel free to call us on[protected]. From 10:00 AM to 7:00 PM (Mon-Sun) or do write us on - [protected]@lavainternational.in.
                      Assuring you the best of services always.

                      Regards,
                      LAVA Team
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                        Sureshvirat Suresh
                        Sep 20, 2022
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        We lost trust on poorvika mobile showroom // Tumkur

                        Address:tumkur -Poorvika mobile center BH Road tumkur -572101

                        Dear sir / mam

                        I would like to share my experience when I visited poorvike show room - Tumkur - 572102

                        1. When I visited poorvika there is no proper guidance for customers

                        2 I planned to purchase MOTOg60 mobile, the actually price is 14999rs but in poorvika they informed us 16500rs, even I get same model mobile number for online price means why can't get same product for same price in poorvika...
                        +1 photos
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                        B
                        balasubrahmanyam d
                        from New Delhi, Delhi
                        Sep 2, 2022
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                        I ordered lava z21 mobile on August 21st and paid full amount .i did not get my mobile till now 12 days completed .till now order tracking I'd also not generate very dely in deliver the mobile.already 2 times complained lava care for dely in delivary but they are also not provide the tracking number
                        Very worst experience with lava mobiles
                        Lava Mobiles customer support has been notified about the posted complaint.
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                          M
                          Mannu Shakya R.j.
                          Jul 5, 2022
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                          Address:28/362, Gudri Mansoor Khan,Agra

                          My phone model is Lava Z-61 pro sir my Battery is a Dammage any time is a not properly Working I will change it Plz 🙏 Help Me Sir😢😔
                          Lava Mobiles customer support has been notified about the posted complaint.
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                            K
                            Kamalaksh Rao
                            Jun 8, 2022
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                            Address:Malgi in N Kanata district

                            The mobile goes off and the screen with LAVA SIGN appearing
                            Not able to go inside
                            Very frustrating
                            Please advise what to do
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                              B
                              May 25, 2022
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                              Address:6/1 height road liluah near liluah flyover bridge.

                              Lava data cable not working properly still it is in warranty.
                              +1 photos
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                                Priydarshi
                                from Sultanpur, Uttar Pradesh
                                May 16, 2022
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                                Address:Sultanpur
                                Website:[email protected]

                                Software version 11 is not working properly. It is not supporting screenshot option draging down with three fingers in lava z6. Please fix it and solve this problem as soon as possible.
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                                  Kirpa123
                                  from Delhi, Delhi
                                  Apr 11, 2022
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                                  Address:Delhi

                                  Battery backup problem hai
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                                    S
                                    Sudippal76
                                    from Bhavnagar, Gujarat
                                    Mar 20, 2022
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                                    I did Bought the Lava Probuds Bluetooth headphones at an introductory price of ₹1 during launch period. I did use it for two months and then there was some manufacturing defects in that so i ordered replacement for that I also received my replacement after 15 Days for as a new product but i didn't receive any new bill in respect of that product series.
                                    Next after two months same defects found for the same and again I placed replacement but lava care refused to do so as the serial number not was matching. I did write several mails regarding this to the Lava care i received back calls who responded that they would be resolving it and the matter is submitted to higher authorities. But still after 6-7 months i haven't received any back response from their side and the product has proven to be waste due to its after sales service.
                                    My complaint is to stop these types of fraudulent acts which are executed by big companies towards customer.
                                    Lava Mobiles customer support has been notified about the posted complaint.
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                                      L
                                      Dec 7, 2021
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                                      Address:Big c show room ,Vizianaram

                                      Worst service and show room in Vizianagaram as we purchased LAVA phone six months back it got complaint about charging so we given for service he repaired that but the speaker problem has arise from that, again we gave for repair it was not done properly and additionally show room person broken the display which causes lot of inconvenience to us.
                                      We need justice and replace the item with new
                                      Lava Mobiles customer support has been notified about the posted complaint.
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