[Resolved]  Lava Mobiles — Lava Hopeless service - WorkOrder :[protected]

Address:

Hyderabad, Andhra Pradesh

I wrote below email and manu such similat emails in the past to LAVA . Hi, What is the status of below work order number. I need my X1 IRIS handset asap. I was given X5 in replacement to my X1 which is NOT NEW HANDSET. I want a brand new handset ASAP. Please consider this at most priority, i cannot wait any longer. WorkOrder :[protected] Imei: [protected] Note : I have about 4-5 such work orders in the last 5 months. The X5 handset which was given as a replacement was not legally eligible to use. My handset has spent close to 5-6 months of warranty period at service center. If your technical team (be it service center technician or whoever) is not equipped enough to fix it then arrange for a brand new of the same model. I warn if this issue is not handled asap, i shall taker this to consumer court. I never thought of you having such hopeless experience. My money is gone in vain. Now i shall leave a feedback in almost all sales website and social websites. Mr. Govind who happens to be Area Sales Manager ( ASM) bearing cell phone +91 [protected] will never answer phone, we have called at least 300 times, he never picks phone neither when called by myself, when tried to conference by lava care nor does he responds to service center phones.How busy is this person on earth? Why doesn't the LAVA CARE or SERVICE CENTER not following flow chat for escalations. Your LAVA CARE also does not have toll free number, inspite of i repeatedly calling the service center and lava care, there hasn't been any progress. I wish to ask if there is any responsible person in this forum who can bring a resolution to this issue. Regards Shankar K ************** Above email is sent to [protected]@lavainternational.in, [protected]@lavainternational.in, [protected]@lavainternational.in, [protected]@lavainternational.in, [protected]@lavainternational.in, [protected]@lavainternational.in Please advise the next course of action.