| Address: | Kolkata, West Bengal |
Dear sir,
I am sorry to inform you that your service centre
people are not under your control.They are totally
indisciplined and crazy people.They only know to
harass the customer who donot pay bribes to them.
According to your mail and the message I have received
on my number [protected], I went to the service centre
on 13/8/2015 at 3.15 pm and shown them the messages
that my device is ready.
I am surprised to hear from them that my device is not
yet ready and it will take a month or so to get ready.
When I have shown them the message they told me this
is the '...' message.They told donot come unless
the call come from the service centre and when I asked
when I can expect the call they told me not before a
month or so. The guy name is Swapan and he told me if
you want an early call pay Rs100 to the person who is
receiving your phone.
I have already complained about this over the phone at
the customer care number.My complain no is 192105.
Today is 15/8/2015 and I have not yet received my
phone. Kindly help me to get back my phone from the
corrupted service centre guys.
Please ensure first from the service centre people
before giving me the mail that my device is ready. I
have already been there thrice and wasted lots of my
time.Please donot waste my further time by sending me
again and again to the service centre.
Hope the problem will be resolved and I will get back
my phone.
With Regards
Shadab Hasan
Aircraft Maintenance Engineer
Kingfisher Airlines Ltd
[protected]
On Thu, 13 Aug 2015 14:08:48 +0530
wrote
Dear Sir,
Thank you for emailing at Lava support.
We understand you want to know the repair status of
your LAVA C181.
We would like to inform you that your device is
ready. Kindly collect your device from Service centre.
For your convenience, our support staff is available
10:00 AM to 7:00 PM, 7 days a week. Please call us at
[protected] for immediate support.
Kind Regards,
Lava Support.
Shadab Hasan
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