[Resolved] Lava Mobiles — Refund against replacement
K
kudurgesh
from Chennai, Tamil Nadu
Address:
Gautam Buddh Nagar, Uttar Pradesh
replaced handset against fault within waranty.
Original bill value Rs. 14000
Replacement done worth only Rs. 9700 (Rs 8800 New handset + Rs. 900 cash)
Balance Rs 4300 still pending and the company says that is the retailers margin we can't refund.
But why should a customer pay for this when the device has not served its waranty.
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May 24, 2017
Complaint marked as Resolved
Lava Mobiles customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2015
Lava Mobiles Customer Care's response Dear Customer,
We regret the inconvenience caused. Have you tried contacting our customer service here: [protected]@lavainternational.in?
Regards,
Lava Digital Team
Verified Support
Jun 18, 2015
Lava Mobiles Customer Care's response Dear Customer,
sorry for any inconvenience. Have you tried contacting our customer service here: [protected]@lavainternational.in?
Regards,
Lava Digital Team
Jul 22, 2015
Updated by kudurgesh Sir,
Sorry for this delayed response as I was out of station for official purpose.
Further to this I must submit that from Jan 2015 I've contacted Lava Care several times they assured me for the early resolving of the issue but till date the issue is unresolved. I have sent notices to the company in hard and on email also. But it looks that the company is not serious over this issue.
It's a privilege for the company that due to my prior assignments still I haven't filed a case in Consumer Court.
Now as I came back I'ld surely go for legal actions against Lava International on the issue and will claim a huge sum for not paying heed to consumer issues, neglecting consumer requests, causing mental agony / harassment to the consumer.
Be prepared for the same or come up with a suitable compensation.
Sorry for this delayed response as I was out of station for official purpose.
Further to this I must submit that from Jan 2015 I've contacted Lava Care several times they assured me for the early resolving of the issue but till date the issue is unresolved. I have sent notices to the company in hard and on email also. But it looks that the company is not serious over this issue.
It's a privilege for the company that due to my prior assignments still I haven't filed a case in Consumer Court.
Now as I came back I'ld surely go for legal actions against Lava International on the issue and will claim a huge sum for not paying heed to consumer issues, neglecting consumer requests, causing mental agony / harassment to the consumer.
Be prepared for the same or come up with a suitable compensation.
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Sorry for this delayed response as I was out of station for official purpose.
Further to this I must submit that from Jan 2015 I've contacted Lava Care several times they assured me for the early resolving of the issue but till date the issue is unresolved. I have sent notices to the company in hard and on email also. But it looks that the company is not serious over this issue.
It's a privilege for the company that due to my prior assignments still I haven't filed a case in Consumer Court.
Now as I came back I'ld surely go for legal actions against Lava International on the issue and will claim a huge sum for not paying heed to consumer issues, neglecting consumer requests, causing mental agony / harassment to the consumer.
Be prepared for the same or come up with a suitable compensation.
regards
Durgesh Kumar
[protected]