Leeco / Leshi Internet Information & Technology — New LeEco Le2 Mobile Repair/Service

Address:	560103
Website:	in.lemall.com/in

I bought a new LeEco Le2 Mobile through Flipkart.com (LeEco's online partner) for Rs.11, 999/-. On receipt of the mobile phone, I discovered the mobile phone was defective. Please note that I have not used my new mobile phone even for a single day.

So, I went to LeEco's Authorised Service Centre, M/s. Cell Charm, Erode, TamilNadu, for repair/service. The Service Centre informed me that they have to send it to LeEco's Bangalore office for repair. I handed over my phone at the above Service Centre on 24/11/16, but they created a job sheet on 29/11/16 (Job Sheet No.[protected] and sent it to LeEco's Bangalore office.

As per LeEco's service/repair policy, the mobile phone should be given back to Customer within 15 working days.

When contacted LeEco Service centre to know about the status of my mobile, they told me to contact LeEco Customer care. I have to contact LeEco's customer care no.[protected] umpteen times to know the status of my mobile phone. They have no information about my mobile phone status and always give with some standard replies and at last they used to say that their Technical Dept has more information and would give call back to me. So far, I have not received any call from LeEco's Technical Dept or any other dept. They are misleading the customers. The worst part is they block the customer's mobile/landline numbers who enquires about their mobile phone.

I learnt from websites & their service centres that Cusotmers, who handed over their mobile phone at LeEco's authorized service centre, neither get their mobile phone in time nor information about the status of it.

It's very pathetic to know that neither LeEco's service centre nor LeEco's customer care know about the status of the mobile given for repair/service. They have a standard reply for all customer queries - saying that repair is in progress and the mobile shall be delivered in another 1 week or so on. But, the same thing continues even after a month or so. Their email support ([protected]@le.com) also don't reply/respond properly. There is no grievance mechanism available on their website. WORST EVER SERVICE.

LeEco BANGALORE Office Address
[protected][protected][protected]
7th Floor, Umiya, Business Bay,
Cessna Business Park, 11 &13/2,
Kadubeesanahalli Village, Outer
Ring Road Varthur Hobli, Bangalore,
India – 560103

Therefore, it is requested to arrange to either REFUND THE AMOUNT or REPLACE MY NEW MOBILE PHONE WITH A NEW ONE from LeEco at the earliest please. There should be stringent policy for mobile manufacturers/ online sellers who misleads Indian customers.

PLEASE HELP ME TO GET MY MONEY (RS.11, 999/-) BACK OR REPLACEMENT WITH NEW MOBILE FROM LEECO.

Thanking you in advance for your kind & sincere efforts.