Legend India Holidays — Manali tour package

Address:	Kullu, Himachal Pradesh
Website:	legendindiaholidays.com

My name is rakesh & i am from Kerala .
The incident happened on June 14, our group consists of 10 members including elder ladies .we were fully cheated by this travel agency in every aspects.our journey which started from Delhi.
the package included Delhi - manali Volvo tickets + Manali sight seeing+accommodation for 3 nights.
the main person in contact was Rishi Raj.
Rishi Raj
Sr. Tour Planner (Specialist in Himachal Tours)
Mob. +91-[protected], [protected], [protected]
Email: [protected]@himachaltourspackage.org, [protected]@gmail.com
Website: www.himachaltourspackage.org | www.legendindiaholidays.com
Office Address: 101-B, Jaina Tower-II, Distt. Centre, Janak Puri, New-Delhi-85
the total amount was 65000 rupees for 10 person .
i paid advance as 7000 rupees .
After that advance payment he sent me the voucher .i was shocked to see the voucher because some portions were different from the initial Itinerary he provided for the package description.
In the initial Itinerary Day on day 03 is mentioned as Manali -Full day Trip to Rohtang Pass/ Snow Point .
there was no Full day Trip to Rohtang Pass, no manikaran trip etc..i called him for further clarification, he told me simply that these were not included in the package .from here onwards it started cheating us.
the remaining amounts 33, 000 to be paid to the volvo operators while boarding the bus from delhi.
manali sight seeing - 5200
stay in mother tree cottage manali - 19, 800 (4 rooms )
the volvo travel from delhi -manali & return back was so sophisticated as the bus operators switched off air conditioning systems after mid night .they used to switch off & switch on alternatively .(may be for saving fuel).the situation was also for manali - delhi .
after reaching there we met the legend india holidays staff Sanjay in manali bus stand .we were transferred to the hotel.
the hotel which was mentioned was mother tree cottage, when we reached there the hotel staff told the hotel is full & no rooms were reserved in our names.that is a cheap play by the hotel management.
we were transferred to another hotel (simply an out house with no name boards)which is at the end of the kanyal road around 5 kms from manali town, later i understood that the building belongs to the same management itself. we were really strangled there.its not a walkable distance to the town, infact it takes around 20 -25 minutes to reach this hotel from town.
instead of the super deluxe rooms we got rooms full of house flies, no wifi etc..still we managed to adjust as we were trapped.
for the local sight seeing they provided force trax with temporary seats, we 10 people any how adjusted to sit as its a short duration for local sight seeing.
the tour agent Sanjay called me and told me that he could take us to rohtang pass if we pay 10000 rupees for 10 people, we already know these guys were cheating us, but still we really want to see rohtang, so we agreed.
next day he sent us 2 alto taxis for us !!we wondered to see this alto cars, but still we managed & adjusted as we are aware of rohtang permit issues.these alto drivers were all the time hurrying to get back .they refused us to take to Solang valley too.
on day 3 we have full day trip to kullu.the day we were fed up, they sent a Sonalika rhino to take us to kullu, how come accommodate 10 people in that cab.we refused to go and had conversation with the agents in manali as well as in Delhi and complained .around 12'o clock an alto taxi was arranged along with this rhino sonalika.
the most inhuman activity happened on the final day of check out.the return bus timing was at 5 pm .so we have no need to come to the bus stand at the hotel check out time .we thought we can spend 2 - 3 hours in the hotel out skirts ad check out around 2.30 to 3 pm.i called Sanjay and requested to send the cab around 2 pm, but he refused and told me rudely that our check out time is 11 a.m & he would be sending the cab that time.
at last that force trax came around 12.30 to pick us & around 1 pm we were dropped on the Manali bus stand with all the luggages .till 5.30 we were waiting for the bus.we had no lunch as we are unable to move an inch carrying the luggages .
i think these guys must have deliberately done this as a retaliation for the cab issues on the previous day.
we had such a bad experience from this Legend India Holidays.