Lendbox — Loan should be closed but still showing in my cibil as open

I am writing to request the closure of my short-term personal loan account with TRANSACTREE. Despite the loan being fully paid off and the current balance showing ₹0, the account still appears open on my CIBIL report. Below are the details of the account:

Account Number: 3336110U
Account Type: Short Term Personal Loan
Sanctioned Amount: ₹12, 500
Current Balance: ₹0
Date Opened/Disbursed: 09/11/2022
Date of Last Payment: 02/08/2024
Date Reported and Certified: 31/08/2024
As the loan has been fully settled, I kindly request you to update this information on the CIBIL portal and close the account at the earliest.

Please confirm the closure and update once the changes have been reflected.

Thank you for your prompt attention to this matter.

Best regards,
Himanshu Yadav
+91-[protected]