Lenovo — 41 days, my ThinkBook issue is not resolved....

07:51 hrs (IST), Sunday, 26MAR2023, Sanpada, Navi Mumbai, MH, INDIA ~ 400705.

To,
The Worst Ever Support Team, Lenovo India.

You all have been dragging my issue since February 13th, 2023 i.e. 25 e-Mail have been exchanged between us in the last 41 days. I have been asking them to fix the numerous problems with this laptop while providing NO Real solutions. My laptop is Heating-Up; I am unable to perform a Complete Windows RESET on it; despite uninstalling my McAfee antivirus software, I am unable to download recovery; and despite having a dedicated download/upload speed of 30 mbps, the download speed from your server is incredibly slow. However, you all are so smug that none of this matters to you. No escalation, no ownership, and no follow-ups. I now regret picking Lenovo because of all of you. Well, you all demonstrated the REAL NATURE of Chinese businesses.

In my 30 years, I have never experienced such dismal customer service from any business.

________________________
Mr. Sony Joseph K
ThinkBook 14 G2 ITL Ub