[Resolved]  Lenovo — 90DQ0072IN from thedostore.com

Address:560037
Website:thedostore.in

I had ordered a desktop from thedostore.com.
Order details:
1. Order number: #[protected]
2. Product number: #90DQ0072IN
3. Order date: 2/17/2017

Complaints:
1. Different product than what was listed: The product specifications mentioned 21.5 inch screen. I received 19.5 inch screen. The product mentions only DDR3 RAM. After I open I find that RAM is SO-DIMM, and doesn't support regular desktop RAMs. No extra RAM slots, which wasn't mentioned in the specification list. Products generally have two RAM slots.

2. Hostile behavior of the support staff: Calling them is useless. When I call only thing I hear is, "Drop an email." Upon repeated calls, they disconnect my calls. Thereafter, my calls aren't received.

3. Email response: The emails contain instructions only to wait. No action has been taken since I first dropped an email.
+3 photos
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Mar 14, 2017
Complaint marked as Resolved 
I got the 21.5inch screen from lenovo. Please close the complain. Thank you so much.
Lenovo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Lenovo sells laptops globally, Many Indians buy them as they assure warranty in India.
When we check the warranty is there but to order a part for replacement they say it not in India hence cannot be claimed.

This is more of fooling people then helping them. If I go for pay I am sure it will be available.

regards,
Navinkumar
[protected]

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