Lenovo — A7000 mobile/ faulty parts and poor service

Address:	Faridabad, Haryana, 121005
Website:	consumer complaints

I had bought a new lenovo A 7000 mobile on dated 29th Aug 2015. IMEI no is [protected]. But after some time problem in its touch had been observed and it stop working properly. For the repairing purpose I had submitted my mobile at the authorized service centre HCL Touch Faridabad on 14 Dec 2015. But same had not been repaired by them till 31st Dec 2015, even after continuous follow up. It had been told to me that lenovo was not providing the parts and ask to talk to customer care. When i complain the same to customer care, it had been told to me to take it to other service center. I had taken my phone immediately to the service center Janak communication NIT Faridabad as directed. My work order no is FAB/LO/15/00366 dated 31st Dec 2015. But even they did not do the repairing till now and when i follow up with them it had been told that it will take more 10 days in repairing. They also told that part will be provided by Lenovo and it will take 10 days minimum. Its been approx one month and still I did not have any confirm date by which my phone will be repaired. It is very bad experience with quality and service of Lenovo. I am totally frustrated with this and requested Lenovo to look into this matter. Please replace my phone immediately as it shown sign of faulty parts in such short duration o[censored]se and i had doubt on repairing quality considered experience till now. Even after registering compain on customer care by main no action taken and no response received. I want immediately replacement of my phone or return of money.