Lenovo — Attitude of service centre persons

Address:

Kollam, Kerala, 691505

Hi,
I am here to share some bitter experience with lenovo service centre, kottarakkara. Once some months ago, my lenovo k6 model got hanged on restart. Suddenly i reached lenovo authorised service centre. They told that my "phones software crashed and it must me reinstalled, there will be some charges for it". But at that time i didnt allow them to change the software, by searching on internet some steps was there to solve this was to make a long press on home button. As the above instruction i pressed home button the phone booted without any problem. For this simple issue they misleaded me.

Today i got another issue that when i open some apps, its shows an error that app permission issue, this time also i reached same service centre, this time also they told software is crashed. But this time i show my phone to a local technician, he just turned off draw over app. And the issue solved.

By this two issues i am thinking that the service centre people are misleading customers making more profit like some private hospitals doing some unwanted tests and treatments for all ill. Please take care of it ensure proper service to customers