Lenovo Complaints & Reviews

Dear sir/madam
my laptop have a problem that the folding of laptop is not working properly. and dvd writer some time read the dvd and some time doesnt read .


pls accept my complain and solve Asap. as i feel that the lenove is the best that to to be done as my belief



Regards
uday khuntia
Near SBI Atm
police line Sqr
O.T road
Balasore
pin-756001
Orissa
ph-[protected]/[protected]

Dear Sir,
I am DEEPAK KUMAR JAISWAL. I want JUSTICE....., I am totally frustrated for 45 days for submitting my laptop in LENOVO SERVICE CENTER,PUNE. But it is enough time, enough is enough......MY dvd driver is not working, IBM send wrong part 3 times in MONARCH SERVICE CENTER,PUNE. I want REPLACEMENT OF MY WHOLE NEW LAPTOP.because lenvo have not dvd drver of my laptop model U-450P. So I want new LAPTOP OF MY MODEL OR REFUND MY WHOLE MONEY......I am student and I am searching jobs, I spend more money for going many times in Service Center. The details to give me MONARCH SERVICE CENTER,PUNE................My Case id no is [protected]

I am very frustrated – thrice odd received wrong part.

The deatails of this case are as follows :

DIPAK KUMAR / MOB. [protected] / U 450P / 3389-D2Q CBQ0434619 / HDD 320 GB ORDER ON 07.07.10 / HDD 320 GB[protected] RECD. ON 10.07.10 / THIS LAPTOP IS INWARD FOR PART REPL. ON 12.07.10/ ODD ORDER ON 14.07.10/ODD RECD 28.07.10 / ODD[protected] RECD. ON 28.07.10 ./ WILL VISIT ON 30.07.10 / ODD (W.P.R) RECD. ON 29.07.10 SO REORDER AGAIN ON 30.07.10 AS PER COMMUNICATION WITH GOPI WE HAD SEND PART REQUEST AGAIN ON 09..08.2010 FOR ODD / PART IS DISPATCHED ON 10.08.2010. / ODD[protected] RECD. ON 11.08.10 / ODD W.P.R. RECD. SO REORDER AGAIN ON 11.08.10 / ODD[protected] RECD. ON 14.08.10 WRONG PART RECIVED ON[protected] ;REORDERED ON 16.08.2010

Do the needful & send me the reply as soon as on urgent basis.


With best regards,

DEEPAK KUMAR JAISWAL
KATRAJ-PUNE
MOB:[protected]
EMAIL ID: [protected]@gmail.com
[protected]@gmail.com

I had purchased the THINKPLUS LENOVO CARE SERVICE from AFORESERVE.COM LTD. the laptop is still in warranty but they(aforeserve.com ltd.) are not taking my complaint regarding the CD-ROM of my laptop which is not working. i also try to contact lenovo customer care but no one is receiving my phone calls.the details of my computer is given below:
MODEL:lenovo- y410
SERIAL NO.:EB08236189
invoice no.:ACL/RM/SP/NOV09/0385
PO.NO.:ACLCPN007590
thinkplus lenovocare puchase date-25/11/09

please take some action immediately..

I've owned my Lenovo Y510 about 3 years and I've had to send it for repair several times for the same problem. The hinge becomes very loose no matter how careful you open and close the screen and it will not stay up-right. My laptop was covered by the extended warranty, but now the hinge has failed again and it isn't under warranty. This is a common problem with the Idea Pad Y510 and it seems that Lenovo hasn't tried to solve the hinge problem on this model.

I had purchased a Lenovo Laptop on 8th Aug 2009 from Caddons In Koromangala Bangalore. My Laptop adaptor/ charger failed to function and I went to Caddons on 7th Aug 2010 for rectification/ replacement. I was put on a technical support no. where I was told that the Sr. No. given in the bill was not valid. I had to rush home in Banglaore traffic and I gave them the Sr. no. they wanted. Now excuse no. 2 started. They said the warranty had expired on 1st Aug 2010 so they cannot take complaint. I forced them and got an interface ID as he said he cannot give a Case ID. OK whatever. Now a turn. Then they said there is no senior whom I can talk as it was already late. OK. Now what? Now you have to write a mail to Warranty deptt. and get the warranty corrected. So now they are playing `Office office' with me. Make me run from one desk to another. I did even that. Then I got a mail saying see the website after 2-3 days. 6 days passed in this running. Now they have given again the same help line nos. where I started to go if I have any problem. Did I run to get their records corrected? Now they know by my bill that I was right and the part failed during warranty. But they made me run and till now even after a week no response of the actual problem. i.e, rectification/ replacement of Laptop adaptor/ charger.

i had purchased lenovo ideapad S10-3 for Rs 17000/= on 30/07/2010 from M/s Advanced computer mall pitam pura , delhi , after installing windows 7 and all the drivers supplied with the enclosed cd the wifi was not working . i made complaints through e-mail to there support centre but the solution provided was of no good. on internet numerous similar complaints about this model are there still lenovo is selling them in india and cheating Indian people because off weak consumer protection laws ...i also feel cheated now they want me to take this netbook to their service centre .. please help

I bought a new Lenovo laptop on July 4th 2010. On purchase itself the laptop was defective. I gave the defective piece to Lenovo Service center and after 20 days they tell me that it cannot be repaired. The lenovo warranty team is unavailable. I need my laptop replaced and I dont even know whom to talk to!

We purchased one Lenovo LAPTOP G450 from Computer Heart located at GS Road, Guwahati , Assam on 22/07/2010. The billed price is not matching with the price written in the packet. without informing us, the shopkeeper has taken more price Rs. 300+. The free offered antivirus is also of expired version. When asked about it, the shop keeper told it as the carry bag price. But the carry bag is listed in the offered gift list and is mentioned in the bill also.

I have not got my warranty gift of my lenovo laptop in two years. And also laptop is faulty because i had replaced dvd writer twice in warranty period. but from last 4 months dvd writer is not working and lenovo service center is saying to me to buy new writer. Why i would buy a new writer , i had taken warranty extension at the time of buying of my laptop.

Detail of laptop

Date of buying 1 sep 2008
lenovo laptop (7757-88Q)
s.no-MA-AAVVZ

two years warranty upgrade reference code is RED[protected]
warranty upgrade DD sent to the adderss
channel technologies
A 74,sector 2
noida 201301

Hi,
I had purchased a Lenovo N100 Laptop from Mumbai. From day one, i had realized that there was some problem with the HDD which showed excess filling up. For example there were only 2-3GB files but the HDD was almost full(30GB). and i could not copy new files on the HDD.
I had logged a complaint with Lenovo, who told me it was a Windows problem. Now who is responsible for that? They gave me the Original Windows.
I had stopped pursuing the problem but soon my laptop gave me all sorts of problems. I was told that my motherboard had conked off.I paid 15k to repair that from Lenovo service, but still the laptop doesnt work.
Please tell me, who is responsible for that?
A 70k laptop that doesnt work.
Read comments

Sir, i wish to state that i purchase a lenovo laptop Y[protected] on 10th july10.In their configuration chart,it is clearly mention that 4GB of DDR3 RAM @ 1066MHz.When i inquire during purchase,they say the is no way to check ram memory speed.They even do not mention parts details on their company item list which comes in the product box.

Later, i found that 4GB of DDR3 RAM is @ 533 Mhz only.I can't open the ram for checking box since it is in warranty.I have a PC which have DDR3 RAM @1066MHz.i checked with various software i found the difference between what was told (in written) and what is given.
I want that lenovo should replace RAM.

Lenovo hinge problem - faulty design

Lenovo has a biased and racial profiling for accepting the genuine consumer complaints and repairing the faults when it comes to indian consumers as against to consumers in europe and america.

I am greatly disappointed with lenovo - laptops. The product has severe design and quality issues. Most frequent problem on my lenovo laptop is the faulty hinge of the screne. This makes the whole screen fall apart from the keyboard and makes the laptop useless piece of.

Yess - lenovo laptop is a big piece of.

My lenovo laptop had a broken hinges as many other lenovo crap laptops and i had to corrected it at my own cost as company rejected the plea.

On searching the web any one can find out this hinge problem is global for lenovo and lenovo is freely replacing or repairing the problem in europe and usa (Even out of warranty products) where consumer forums are strong and government is alert.

However in india they are simply rejecting the plea for repairing and quoting rs 18 thousand without guarantee (As it is a design of hinge problem).

I recommend not to buy lenovo's computers and request strong action on the company from consumer forum and government of india against such discriminatory and racial policies of the company.

I have registered a complaint through your representaive at Baddi regarding soud card problem in my Lenovo laptop a representaive of your Auth Service Centre namely R.T. Outsourcing at Chandigarh visited my residence at House NO. 834, Sector 40A, Chandigarh on 20.5.2010 and submitted a Service Report Form bearing Sr. No.7599 furhter during 20.5.2010 to 25.6.2010 (one month five days) no person proceeded the complaints I again approached to the Sevice Centre then on 26.6.2010 Another Representaive of the same Service Centre visited my residence and again submit a Service Report Form bearing Sr. NO. 7001 but my machine did not rectified. After lapse of one week again a Representavie from Service Centre visited my residence on 30.6.2010 and submitted a Service report Form bearing Sr. No. 497 and returned back saying that the parts which is to be fitted with your machine does not match the configuration. Till date no solution of my machine or any rectification has been done by the Lenovo company. Thanks to lenovo company that my machine is under diagnose since 20.5.2010 to 17.07.2010 I salute the company for the better service.

i am barinder singh sagi from ludhiana , I purchased a laptop of Lenevo model no LENOVO NOTEBOOK G[protected]Q, S.NO EBO9752084 , on 1st october 2009 , Costing Rs 30000 , Bill No 206 purchased from
ONLY BRANDED
645-1 U.G Floor ,
Pakhowal Road Ludhiana
contact number[protected] , [protected] .

As per conditions i was told that the laptop has a warranty period of one year , but after some days i started facing battery problems , Now the laptop is not turning on , So sent a request to Lenevo Customer care Lenovo Consumer <[protected]@in.ibm.com they asked me to send the copy of original invoice so that the warranty period should be confirmed , I got a revert by Ms sanjeev Koul.He again asked me to send the original invoice copy , i sent it immidiately , I called customer care again they told me that my request is forwarded to the warranty department .Now everytime i send a request for new battery they ask me to send the invoice again but still waiting for their reply, i am facing professional as well as problems and running in loss for the last one week as i deal in share market . Now i request you to please look into the matter and i want the laptop to be either reapaired or replaced as soon as possible I am forwarding the details of all my requests and communication i had with the customer care centre.


To: "barinder singh sagi" <[protected]@rediffmail.com>
Subject: Re: Fw: :new battery request
Date: Tue, 13 Jul 2010 17:57:04 IST


Hi Barinder,
As per the trail mail I came to a conclussion that you havn't understood
the concept.
Let me tell you, IPS/EMRT are the tools where all the information of all
the lenovo laptops are stored and in that tool due to some reason it is
reflecting out of warranty.And if a machine is not under Base-warranty than
we can,t generate a servise request for Battery issue.Requesting you to
please provide the scan copy of your invoice so that we can forward it to
the concern dept. so that they can update the warranty and we can provide
you the case id no. after they update the warranty.

Thanks and regards
Suman Sharma
Lenovo Consumer Tech support
[protected]

"barinder singh
"
<[protected]@rediffma To
il.com> Lenovo
Consumer/India/Contr/[protected]@IBMIN
13/07/2010 17:09 cc

Subject battery replacement


Mr ravish kumar
can you please elaborate what you are asking about,what is EMRT and IPS ?
how can be there a warranty difference when it is clear on the invoice that
it has been bought on 1st oct 2009 and it is still under warranty period ,
i have asked the dealer and he has also confirmed the same ,sometimes its
Mr sanjeev Koul who contacts and ask me to provide new detail and now i
have been told by you that there is a warranty period difference, i have
told you that i am facing professional problems due to low battery backup,
if i call customer care unit even they fail to provide me relevant answer,
now can you please tell what i have to do to fulfill all your requirements
and details so that i can get a new battery . I am requesting you for the
last one week but didnt get a clear information from your part ,
thanks


On Tue, 13 Jul 2010 15:51:00 +0530 wrote
>
Team,

The following machine have the warranty
difference as per EMRT/IPS. Requesting you to have this updated and
please find attached the invoice copy and the customer details for your
reference.
Thanks and regards

Ravish Kumar

Lenovo Consumer Tech support

[protected]


Dear Customer,

Thank you for mailing Lenovo Support
Centre.


We have forwarded your mail to our concerned
dept: to update the warranty in our tools: Once we get approval we will
process your call.


For any assistance, please feel free
to call Lenovo Support Centre at[protected]

Thanks and regards

Ravish Kumar

Lenovo Consumer Tech support

[protected]

----- Forwarded by Tejas
Vasand/India/Contr/IBM on 13/07/2010 15:58 -----

"barinder singh sagi"

13/07/2010 13:22

To
Lenovo Consumer/India/Contr/[protected]@IBMIN

cc

Subject
:new battery request

Sir

I am sending you the scanned copy of original invoice with the dealers
stamp, Please send the new battery ,I am facing some problems due to low
battery backup , and i am corresponing since last one week with no results,
I request you to consider myproblem

On Mon, 12 Jul 2010 17:08:52 +0530 wrote

Dear Customer,

Thank you for mailing Lenovo Support Centre.



Requesting you to please resend the attachment

so that we can forward that mail to our concerned dept for fut=rther
assistant,

Please do the needful,

For any assistance, please feel free to

call Lenovo Support Centre at[protected]

Thanks and regards

Ravish Kumar


Lenovo Consumer Tech support

[protected]


"barinder singh sagi"



12/07/2010 12:05

To

Lenovo Consumer/India/Contr/[protected]@IBMIN

cc


Subject

Re: Re: battery reques

Mr Ravish Kumar


Sir this is to again remind you that i have already sent the details in

my previous mail , i have provided all the details on the scanned copy

of original bill with the dealers stamp. I fail to understand even after

providing all the details , as required by you , i am being asked to send

the deatils again and again. Earlier some Mr Sanjeev Koul was dealing with

me on mail regarding this issue , can you please tell me what is the reason

why it is taking so long , I am still in warranty period and still i am

facing such problems .I request you to please do the needful as i am facing

professional problems due to the low battery backup

thanks and regards

On Sat, 10 Jul 2010 17:24:19 +0530 wrote

Dear Customer

Thank you for mailing Lenovo Support

Centre.

We found that there is no attachment

copy, so we would request you to kindly send us the invoice copy

or Reg form with the valid singed and stamped by the concern dealer.


For any assistance, please feel free

to call Lenovo Support Centre at[protected]

Thanks & regards

Ravish Kumar


Lenovo Consumer Team


"barinder singh sagi"

10/07/2010 15:08



To
Lenovo Consumer/India/Contr/[protected]@IBMIN

Subject

battery request

sir

i have sent you the details about my laptop on 10 july , but i am still

awaiting a reply from your side . Please consider my request and send me

a new battery as soon as possible , i am facing professional problems as i deal in share trading

thanks and regards

On Tue, 13 Jul 2010 15:51:00 +0530 wrote

I had purchased lenovo laptop model no. G-560, on 16th june' 2010 from unique infoways, nehru place , delhi. since the day of purchase the touch pad was not working properly. When showed to the dealer, they sent me to service centre, the person told to log in the compalint at the lenovo website, which I did, and for which I got the compalint no. , but it is almost a month, my laptop is neither replaced, nor any response from the company , instead of repeated reminder and phone calls. The customer care line is also not working, and I am not able to contact them. I do'nt know what to do !! Please help me resove the issue at earliest possible.

Dear Sir,
I have purchased a LAPTOP of LENOVO having MODEL No.- 775754Q and Sr. No.- MA8NT4Y on dated 1/1/2008 it was with one year warranty 2 Month before complition of warranty a lady staff RITU SHARMA has called me about extention of warranty and serve me information about it and we Aggred that i shall pay you 6000/- rupees for 2 year on site warrantry So i have deposited Rs.6000/- (six thousand rupees) in your ICICI bank A/c No.[protected] on dt:-23/12/2008 and send the Scaned Copy of Bank acknowledgement to you by Email . On same day to shivchoudhry wext.[protected]@rteservices.com .

from that day i made sevral call on your office as well as emails but there is no reply from thair end.




REGARDS,
NAWIN KUMAR
C/O-THAKUR CEMENT STORES
ATT+P.O.- WAINI
DISTT- SAMASTIPUR
PIN - 848131
MOB.NO.-[protected]
Email Id - [protected]@gmail.com
[protected]@yahoo.co.in

Recently I bought Lenovo-G450 laptop. I didnot get any special accessories like head set, anit virus. But in some advertisements they are showing accessories are free for G450 model laptop. When I called to customer care center of Lenovo they are not able to tell the offers. They have given other sales department number but that is not at all working.
My advice is dnot buy any lenovo laptop. Its better to go for Dell.

I have by a Lenovo Y410 Laptop on july 2008.

After three or four month its DVD/CD rom is not reading any CD or DVD. Then i go to service center and they repair or changed the Drive.

But again after three or four month its DVD/CD rom is not reading any CD or DVD.
And this problem is countinued after every three- four months. so i want to change the laptops CD rom drive.

Dear Yang Yuanqing, Alex Li, K. Ramakrishnan, Vinesh Paperwala (Sir),

I purchased a Lenovo Ideapad Y510 for Rs 44000 thousand on 3 July,2008 with serial No. ABQ0030668 from Muzzafarnagar, UP from Iconic Systems, Ansari Road Bill Invoice no 004/175.

From starting itself this product was not upto mark. Within one year it had its LCD Screen changed, motherboard changed and speakers changed from Lenevo service centre engineer so you can imagine what harware quality we were delivered.

IBM is such a reputated company and delivering such poor quality and service, i can not think even. Regarding all this issues some Miss Anita shahi from Lenevo informed us and mailed (anita.[protected]@lenevowarranty.co.in) us that treating you as special case and regretting we are giving you one year extended warranty free of cost from date of purchase totalling a warranty of 2 years from date of purchase.

Adding to my worries and mental disturbance again its DVD writer and webcam are not functioning properly with some operating problems. I am contacting customer since last 1 month but no positive response as they are stating my warranty is finished.

As i have all documents, bills, warranty extension mail, laptop part changed service documents and also reported my problem to Lenevo, so i will not be held responsible for service charges if delay from your side.

Please take proper action asap. Hoping best of your services.

Regards,

Amishi Aggarwal

dear sir/madam,

i am a lenovo customer since 1.5 years. i purchased IdeaPad Y510
(product model : 775843Q, serial no.ABQ0001105) i have also purchased
the extended warranty(upgrade) from 1/1 CCR to 3/3 Onsitelast year.

i am a single user of this laptop and use it hardly once a week. the
hinges of this laptop have broken again. this is the 3rd time it has
happened (1st in 20/02/2009, 2nd time in jan 2010). both the times,
the screen was replaced. my warranty is still there, but it is an
inconvenience to me to complain the same thing over and over again.

i read the forums of lenovo everyone using LENOVO IDEAPAD Y510 seems to be having the same problem. this model seems to have a designing defect,which cant be solved by replacing the screen and hinges each time.
(refer: forums.lenovo.com/t5/IdeaPad-Y-U-B-and-Z-series/Y510-Hinge-Problem/m-p/231959)

i requested the company to replace the laptop and not the screen this time or find a permanent solution to the problem. they havent responded in any manner.
kindly look into this matter asap.