Lenovo Complaints & Reviews

i purchased lenova 450 laptop 2k2 model serial no cbq 0349529,from foccus solutions eranakulam on[protected].but in lenova company details the purchasing date is[protected] and warranty ends in 4-9-2010.this is wrong. the real purchasing date is[protected] and warranty valid up to[protected].now my lap has a major complaint but the servicing center did not accept my lap for servecing due to ,there is no warranty in company records.so please correct and change my warranty up to[protected].

Dear Team,

I has purchased a laptop of Lenovo G550 series from one of your showroom which is located in secundrabad,Hyderabad.The laptop was purchased on 21/09/2010 and after installation of Windows 7 operating system it was working fine.But after 3 days the problem has stated.When ever i use laptop in between there was a blue screen then I needed to restart it again and on 1st of October the laptop has started giving problem.It took nearly 2 hours to start the laptop and the process was very slow.

I has raised a complaint with ur customer care they have given me a complaint no and with that complaint no i has visited your authorised service centre.The technical engineer over there told that it was a problem with Hard disk & ODD (DVD RW) needs to be replaced.

Its not been even a month i has purchased my laptop and it stats troiubling me.Thats the reason i want replacement of my laptop as soon as possible as iam not satisfied with the laptop which i has purchased froim ur show room.

When i spoke to ur customer care no they told me to mark a mail.But after several emails i has not received reply for mails.

Laptop Series : Lenovo G 550
Model Name : 20023
S/N : CBQ3374844
MO : CB00072545
S/N : 59046612
Service Request No : [protected]
Date Of Purchase : 21/09/2010
Point Of Purchase : Kopal Computers,Chenoy Trade Centre,Secundrabad,Hyderabad

Kindly look into the matter and approve as its not been 15 days from the date of my purchase.


--
Regards
Avadhesh P Agarwal
Mancherial , India
+91-[protected]
" Be Proud To Be What You Are "

sir, i purchased lenova 450 lap top(2k2 model)serial no-cbq 0349529 from foccus solutions eranakulam showroom at twenty eight october two thousand and nine[protected].but in company records, the purchasing date is third august two thousand andnine[protected] and the warranty period is up to 4-8-2010.this is wrong.the real purchase date was[protected] and the waranty valued up to[protected].so please change and extend the warranty up to[protected]. by lokesh thandar kp. my email id is [protected]@gmail.com

lenovo laptop model no.-295894q(g550 series)
s/n-CBQ0763171
WHEN I INSTALL ANY O/S EXCEPT WINDOWS 7.THEN AFTER A WHILE IT GIVES AN ERROR MESSAGE THAT "a problem has been detected and windows has been shut down.to prevent damage to your comuter.if this is the first time you have seen this stop error screen,restart your computer.if this screen appers again follow these steps:-check for viruses on your computer.remove any newly installed hard drivers or hard drive controlers.check your harddrive to make sure it is properly configured and terminated.run CHKDSK /F to check for harddrive corruption,and then restart your computer.
technical information:-
***stop:0x0000007B(0XF78DA524,OXC0000034,0X00000000,0X[protected]"
SO PLEASE HELP ME.IF YOU FIND ANY SOLUTION TO STOP THIS ERROR MSG WHIILE INSTALLING ANY O/S,PLEASE INFORM ME ON MY EMAIL ID: [protected]@gmailcom

i purchased a lenovo laptop, MODEL- G550 ,S/N - CBQ1112022 on 17.12.09 from kolkata. after few months a black spot arrived on the corner of screen . i took it to lenovo service center "COMPUTER EXCHANGE" , park street, kolkata on 28th may . i got the case id no. [protected] . i was told that it would take some time for the parts to arrive. but i didnt get any kind of response after that . whenever i called they told that they are not responsible for the delay .moreover they didnt take any initiative to solve my problem . so its my request , plz take some serious step against that service center ..
complainer's name - ARUNANGSHU DAS
PH -[protected]

hard disk error
starting comes smart failure
in hard disk error WDC WD3200BEVT-24A23T0 and windows detected hrad disk problem

The mail below was sent to IBM lenovo consumer support on 25.09.2010.Still now I have not received any reply from this consumer support.Please provide help me help regarding the same.


Sir,

I had been having problems with my LAN card from the last 3-4 weeks in my lenovo 3000 G430 notebook (s/n:EB[protected].I had given this notebook in Lenovo Service Centre, 88A Sarat Bose Road,Kolkata on 3rd September,2010.I was told that there were some problems regarding my lan card driver and reinstalling them would it.I was given a time of 2-3 days for the diagnosis.But the unfortunately the time exceeded the given time limit and I was told that the drivers could not be installed due to some problems in my motherboard.
After making repeating attempts to contact them, they finally told me on the day before yesterday(23rd September) that my motherboard is seriously affected and needs to be changed.I received my notebook today(25th September) from them and found it in a really bad state.They said that while testing my motherboard it crashed.They said the problem was very serious and they need a lot of time for it(they said there is no guarantee of it getting diagnosed ) to get diagnosed.They were making repeated attempts to convince me to change the motherboard.I collected my notebook feeling agitated of same remarks made by them from the past 3 weeks.I fear some hardware parts are removed from my notebook as I hear some sort of cracking sound while lifting the LCD display screen.My motherboard has been mishandled and it has been severely damaged by them because when I submitted the machine to them it had no problems other than the problem regarding the LAN card.It had no problems in booting or any other major sector and now the notebook is not even starting.I am UNABLE to boot it.
I would request your good self to take proper action against the same.

You can contact me from the following;

Email:[protected]@yahoo.com
Alternative email:[protected]@rediffmail.com
Mobile No.:[protected]

Regards,
Your truly,
Sounak Roy
(Kolkata)

have Lenovo Y410 for couple of 1.5 years now and never experienced this problem. I have tried searching for the same problem on the support site and was not able to find any, therefore I am describing the problem here thinking someone might be able to help.

Problem: When I try to turn on my notebook , in the LCD i observed 2 nos red line just bottom of screen & 1nos Just 20CM on Above.
What I have Tried so far:

1. I have tried charging the battery for 24 hours straight but the problem still appears.

2. I have tried removing the battery & clean all area and turn on the notebook and no improvement.



Any Help/Comments/Tips would be appreciated,

I have purchased the lenovo g550-2958g8q (Product ID:00359-OEM[protected] from Reliance Hypermart limited faridabad (store code:6047) on 9th august 2010.cash memo no. S06047 R025.
we were told by the dealer that the Macfee antivirus is life time is free with the product which is sold to us. the antivirus services which was provided along with the product ended in a month.
It shows that the dealer misguided us.
The MRP of the product which mention on the box is Rs -37,190(inclusive of all Taxes)while we were charged Rs-38,489.we were charged Rs 1299/- were excess charged.This is a cheating to the customer and bad name to world famous merchant Reliance Hypermart limited.
Please let us know what action can be taken in this regard.kindly do for the needfull at the earliest

Regards:

Dear Sir,

We have Lenovo LCD monitor at our site location at Makhel & Balgam having problem of dark light, no display on screen.details are as follows. You are requested to provide service on following address.

Details of LCD
MTM:-2580-AB1
Sr. no. 1)V[protected]No display
2)V125896--No brightness.
3)V137061--Dead.

Address for service.
Patel highway Management pvt Ltd
House no.-07, dharti Complex Near,
over bridge, Radhanpur.
Dist.- Patan(Gujrat)
Contact Person. no. Ninad ;- [protected]
Suresh :- [protected]

Thanks & Regards,

Shekhar Deo
Support Coordinator

RAJDEEP INFO-TECHNO PVT. LTD.
Tel: +[protected]; [protected]
Email: [protected]@it.rajdeepgroup.com
URL: http://www.it.rajdeepgroup.com

Hello Sir,
I bought Lenovo Laptop Serial number (EB[protected] and Model number (G4304152C2Q) from unique infoways (P) Ltd, New Delhi on 1/8/2009. I were using my laptop but it shows some problem it its screen and in keypad. I asked Lenovo people to give me service for its repair on 20/7/2010. They said your Laptop is out of warranty which is supposed to end on 31/7/2010.
So, I mailed to high authority of Lenovo and they updated my warranty status. They gave me complaint number for the repair and assigned a Service centre in Osian building, Nehru place.
Hello Sir,
Its Brijesh here. My Laptop screen and keypad has some impairment and i got the complaint number for problem addressable from your customer care centre. I registered with assigned service center of Lenovo and they asked me that they will contact me upon arrival of laptop LCD for replacement. Unfortunately my phone was not working at that time when service center people trying to contact me. They mailed but on wrong mail Id. The copy of the mail sent by them is copied below.
So, you are requested to give instructions to your people regarding same to repair my Laptop as soon as possible and give me new complaint number. I am right now in Delhi and have to go back to Kanpur for my studies on 24th aug and i dont have much time for waiting.
So, please reply me as soon as you get my mail.

Service center people registered complaint and said they will contact me upon arrival of new screen. They did not even keep the laptop with them. When screen arrived at their center, they mailed at wrong email id of mine. They write wrong spelling, so I could not get the mail.
From: UNIQUE-LENOVO SERVICE CENTER [mailto:[protected]@uniqueinfoways.com]
Sent: 08/03/2010 1:20 PM
To: 'bijesh.[protected]@gmai.com'
Cc: 'Amit Kumar Verma'
Subject: case id-[protected](LENOVO LAPTOP)
Importance: High

Dear Customer

With the reference of your case id-[protected], we are trying to contact you, on your mobile numbers # [protected]/[protected], but both numbers are not working, we would like to inform you that your notebook part(LCD) is arrived in our service centre, we are request to you kindly visit in our service centre before 5th Aug, so that part can be replaced, after that we’ll cancel your case.

Regards
Nisha Malhotra

According to their policy, if customer does not respond within two days, they cancel their complaint. So, after someday I asked them for repair, they refused to do so as they said complaint is cancelled now. You talk to customer care, either get new complaint number or new warranty package. I talked to customer care, they replied they can not do anything in this matter. Better talk to higher authority. I mailed them but they suggested me to but new warranty package.
Dear Customer,
Thank you for contacting Lenovo Support Centre.

The below mentioned machine details is Out Of Warranty as per the serial number.
In case you have purchased any warranty upgrade pack, Please provide the copy of the registration for updating our record and register the service call
For any assistance, please feel free to call Lenovo Support Centre at[protected]




Thanks and regards
Ravish Kumar
Lenovo Consumer Tech support
[protected]
They have made me insane. I have wasted lot of time on them but results proved futile. So, Please take a look on this matter and suggest me the course of action.


Thank you
Brijesh Kumar
Ph.D Scholar
Indian Institute of Technology Kanpur,
Kanpur, India (208016)

Hi......

Quindly update my warranty regarding Offering #:46D4841 Authorisation #:[protected]


Name :Darne Abhay waman
Address: Kalpavruksh So Room no 4 Mohannager chinchwad pune:19
Mobile no:[protected]
Model No:7757
serial no:EB09195716
E-mail address:
[protected]@gmail.com

Problem:-
I purchase a Policy (Name of policy "Think Plus"-#:46D4841 Authorisation #:[protected])from Lenovo on 15th dec 2009 but its not updated till today (Date:11 sept 2010).I also attach documents of Think Plus Policy.
pls replay me
regades
Abhay W. Darne

Dear manager of lenovo,
This is for your kind information, The honorable dist. consumer court Gwalior has impugned an order to replace the defective parts of my PC no. mentioned above without any charge.The court has also ordered you & your authorized dealer (Computer palace Gwalior M.P.)For the comply their order with in thirty days from 9th September2010.
The court case no. is 269/2010
waiting for the compliance of above order
customer
Dr. V N singh tomar
DH-11 D.D NAGAR GWALIOR
MOB.-[protected]

Dear sir/madam
my laptop have a problem that the folding of laptop is not working properly. and dvd writer some time read the dvd and some time doesnt read .


pls accept my complain and solve Asap. as i feel that the lenove is the best that to to be done as my belief



Regards
uday khuntia
Near SBI Atm
police line Sqr
O.T road
Balasore
pin-756001
Orissa
ph-[protected]/[protected]

Dear Sir,
I am DEEPAK KUMAR JAISWAL. I want JUSTICE....., I am totally frustrated for 45 days for submitting my laptop in LENOVO SERVICE CENTER,PUNE. But it is enough time, enough is enough......MY dvd driver is not working, IBM send wrong part 3 times in MONARCH SERVICE CENTER,PUNE. I want REPLACEMENT OF MY WHOLE NEW LAPTOP.because lenvo have not dvd drver of my laptop model U-450P. So I want new LAPTOP OF MY MODEL OR REFUND MY WHOLE MONEY......I am student and I am searching jobs, I spend more money for going many times in Service Center. The details to give me MONARCH SERVICE CENTER,PUNE................My Case id no is [protected]

I am very frustrated – thrice odd received wrong part.

The deatails of this case are as follows :

DIPAK KUMAR / MOB. [protected] / U 450P / 3389-D2Q CBQ0434619 / HDD 320 GB ORDER ON 07.07.10 / HDD 320 GB[protected] RECD. ON 10.07.10 / THIS LAPTOP IS INWARD FOR PART REPL. ON 12.07.10/ ODD ORDER ON 14.07.10/ODD RECD 28.07.10 / ODD[protected] RECD. ON 28.07.10 ./ WILL VISIT ON 30.07.10 / ODD (W.P.R) RECD. ON 29.07.10 SO REORDER AGAIN ON 30.07.10 AS PER COMMUNICATION WITH GOPI WE HAD SEND PART REQUEST AGAIN ON 09..08.2010 FOR ODD / PART IS DISPATCHED ON 10.08.2010. / ODD[protected] RECD. ON 11.08.10 / ODD W.P.R. RECD. SO REORDER AGAIN ON 11.08.10 / ODD[protected] RECD. ON 14.08.10 WRONG PART RECIVED ON[protected] ;REORDERED ON 16.08.2010

Do the needful & send me the reply as soon as on urgent basis.


With best regards,

DEEPAK KUMAR JAISWAL
KATRAJ-PUNE
MOB:[protected]
EMAIL ID: [protected]@gmail.com
[protected]@gmail.com

I had purchased the THINKPLUS LENOVO CARE SERVICE from AFORESERVE.COM LTD. the laptop is still in warranty but they(aforeserve.com ltd.) are not taking my complaint regarding the CD-ROM of my laptop which is not working. i also try to contact lenovo customer care but no one is receiving my phone calls.the details of my computer is given below:
MODEL:lenovo- y410
SERIAL NO.:EB08236189
invoice no.:ACL/RM/SP/NOV09/0385
PO.NO.:ACLCPN007590
thinkplus lenovocare puchase date-25/11/09

please take some action immediately..

I've owned my Lenovo Y510 about 3 years and I've had to send it for repair several times for the same problem. The hinge becomes very loose no matter how careful you open and close the screen and it will not stay up-right. My laptop was covered by the extended warranty, but now the hinge has failed again and it isn't under warranty. This is a common problem with the Idea Pad Y510 and it seems that Lenovo hasn't tried to solve the hinge problem on this model.

I had purchased a Lenovo Laptop on 8th Aug 2009 from Caddons In Koromangala Bangalore. My Laptop adaptor/ charger failed to function and I went to Caddons on 7th Aug 2010 for rectification/ replacement. I was put on a technical support no. where I was told that the Sr. No. given in the bill was not valid. I had to rush home in Banglaore traffic and I gave them the Sr. no. they wanted. Now excuse no. 2 started. They said the warranty had expired on 1st Aug 2010 so they cannot take complaint. I forced them and got an interface ID as he said he cannot give a Case ID. OK whatever. Now a turn. Then they said there is no senior whom I can talk as it was already late. OK. Now what? Now you have to write a mail to Warranty deptt. and get the warranty corrected. So now they are playing `Office office' with me. Make me run from one desk to another. I did even that. Then I got a mail saying see the website after 2-3 days. 6 days passed in this running. Now they have given again the same help line nos. where I started to go if I have any problem. Did I run to get their records corrected? Now they know by my bill that I was right and the part failed during warranty. But they made me run and till now even after a week no response of the actual problem. i.e, rectification/ replacement of Laptop adaptor/ charger.

i had purchased lenovo ideapad S10-3 for Rs 17000/= on 30/07/2010 from M/s Advanced computer mall pitam pura , delhi , after installing windows 7 and all the drivers supplied with the enclosed cd the wifi was not working . i made complaints through e-mail to there support centre but the solution provided was of no good. on internet numerous similar complaints about this model are there still lenovo is selling them in india and cheating Indian people because off weak consumer protection laws ...i also feel cheated now they want me to take this netbook to their service centre .. please help

I bought a new Lenovo laptop on July 4th 2010. On purchase itself the laptop was defective. I gave the defective piece to Lenovo Service center and after 20 days they tell me that it cannot be repaired. The lenovo warranty team is unavailable. I need my laptop replaced and I dont even know whom to talk to!