I created an order samsung
galaxy s6 64gb on friday, 17th june 2016. i was offered 27074.00 rupee for my product. i thought the product was a fair value and hence agreed to the quote
I got the packaging and i packed the product in the box and the packet provided. atterobay took the responsibility of getting the package picked up from my house. the package was properly packed and provided to the delivery guy who picked it up. the deliery was picked up on roughly the 22nd
I got a call from atterobay on the 24th/25th asking me which phone has i sent to them. i told them i had sent them an s6 and the guy told me he received an s4. on further discussion i inquired now who is responsible for this. he told me since atterobay is responsible for collecting the package and they will get to it. they will work with the courier company
After that almost every second day or alternate day i called and i was told the investigation is going on.
After a few days (5-6 days i think) i got a call from the courier company asking me what i had sent. i told them i had sent the s6. so then he asked me how come they got a different phone. i told him that its for him to tell me because i am not the courier company
After this i continued to call them and they kept saying they are investigating
After that on the 6th july i got an email saying that mh[protected] order has been approved. at this point i had lost my patience and called them there was a very heated discussion with the customer service agent. i told them i will have to report this matter to the police
. at the moment the engineer told me that they are still looking into it. i informed them that i did receive an email saying my order for s4 was approved so what am i to assume. at which the service engineer told me that he wanted to solve the problem from us or create a scene which sounded like someone giving me an ultimatum. at this point i was sure that i have been taken for a ride. the engineer requested another 48 hours for inquiry. i sent them further proof that i am actually owned the product with the invoice details
48 hours passed and nothing happened so i wrote to them inquiring what the status was and to which i got the following response
Thanks for contacting us.
Kindly be informed that, package was collected and received in intact condition at our warehouse. and it was samsung
galaxy s4 inside the package. we have investigated with our courier partner and warehouse too, received device is samsung
galaxy s4 only. please be assured that if you choose to reject this order, the device (samsung
galaxy s4) will be sent in exact condition as received within the promised time'.
In case of any further assistance or clarification on this issue, please reply back to this email or call on our toll free number i. e.[protected].