Lenovo — Bad Quality & Worst after-sales Service

Address:

Bangalore, Karnataka

Dear Sir/Madam Bought Lenovo P780 Mobile in June 2013. Mobile got hung on fine morning in October & got to know mother board needs replacement, it took 35 days & after replacing mother board mobile is not catching signal & rested with service center for 27 days. This was the first encounter which took almost 2 months. Authorised service center for Lenovo in Hyderabad is Sri Vinayaka Electronics, they make you run around their service center atleast 6-10 times & they doesn't have a contact No to make an status enquiry, which means you need to travel all the way 25 KMs in city traffic in sun. Finally i got the mobile in hand & on 11th april while i was travelling mobile got hung once again & submitted in service center once again on 21st April and till date i have no clue of my hand set. In this journey i have roped in all the customer service guys & even the executive director of Lenovo Mr Sudipto to sort out the issue. They were explaining me the policies of the company, so i request you to show the power on customer & make my voice heard there & to compensate the mental agony which i have gone thru in penalty of buying a sub-standard product.