Lenovo — Beware of ordering on shoplenovo.co.in (Named as lenovo official website)

Address:	Hyderabad, Andhra Pradesh, 500015
Website:	www.shoplenovo.co.in

I have ordered a lenovo all-in-one desktop on www.shoplenovo.co.in (Named as india official online store) and paid close to 70k - around end of june 2017. The order got confirmed and they promised a 5-7 days delivery for metro cities.

From then on, no matter what channel or means i try to reach them... Gets me to no where. I never had experienced such a pathetic and worst online service where you are not able to reach to customer support by phone, online chat and email.

When you call their online customer care number - it's always - busy - 24/7.
When you try getting to online chat, it ends up asking to send email.
When you send email, they send template response. We will inform you.

It's been now more than 2 weeks and i am still unable to reach anyone. Imagine a brand like lenovo and this is the kind of pathetic service.

Why does a company open an online store, when they are unable to service customers?

And the wonderful thing is that you will not find any information about the company whereabouts on shoplenovo.co.in, in case you need to escalate the issue to a higher official.

Anyway, i hope i will receive my product soon. But i want everyone to beware of purchasing anything online on www.shoplenovo.co.in and you will end up with suffering.

I am anyhow also going to put a case against them in the consumer court for lack of support and breach of delivery terms. I have all records for whomever needs more details.