Lenovo — CASH BACK not received after the time line made by LENOVO

I have mailed couple f times regarding my cash back offer on HDFC credir card, when i mailed to lenovo post sales team, i received mail stating our backend team will check and the issue and revert you in 48 hours, but it was 120 hous not received the mail and when i made call to post sale lenovo number, nobody is answering, i had called them in working time after 9.00AM and before 6.00Pm
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