Lenovo — charging for repair/not repair under warranty

LALIT KUMAR PATRA

from Rairangpur, Odisha

Address:	Mayurbhanj, Odisha, 757046
Website:	www.lenovo.com

I have bought a smartphone from flipkart but in month of september its home button and back button not working properly that why i have contact to lenovo care at [protected]@lenovo.com and [protected]@mailwc. Custhelp.com they suggested me to visit the service center, so i have visit the service center as my phone have scratch mark they denied to give warranty period service and demand 5500/- rupees so i have informed about this to the lenove care on august 23rd because my phone was not damaged or broken only a scratch mark. They told me to visit one more time to the service center like this i went to the service center 03 times but not get any positive response from their side, every time they given me new date or day. But not giving the resolution or not received my smartphone. Service center manager told me that he will send the picture of my mobile to lenovo care after approval of lenovo he will receive the phone and will give me service in warranty in free of cost. They keep my details and told me that they will call me! But till the date i have not get any call from lenovo or from service center. Please help me as i have done big mistake for buying china product.

Lenovo vibe k5 note (Gold, 32 gb)
1. [imei/serial no: [protected],
[protected] ]

+6 photos

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Lenovo customer support has been notified about the posted complaint.

Sep 22, 2017

Updated by LALIT KUMAR PATRA [protected] [Incident:[protected]]
Incident:[protected]

Above all the reference/Incident number i was interact with Lenovo Customer Support with
1.N Mahesudu
Lenovo India Smart phone Technical Support
2. Minati Kumari
Lenovo India-Smartphone Customer Support

SERVICE CENTER DETAILS
SRP SERVICES
1/C, Hotel Sagar Complex, New Kalimati Road, Sakchi, Jamshedpur, Jharkhand
[protected]:-Papinder Singh
Working Hours: Mon - Sat, 10 AM to 6:30 PM, Excluding Sunday and India public holidays

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Comments

Krishan Kapoor4972

from Mohali, Punjab

Last 4-5 days for my mobile is regularly charge but battery is not charge properly. I can the 4-5hour charge the mobile but battery is not charge. I am buying the mobile for november 2017. Please solve the compliant

DevUnde

from Pune, Maharashtra

Mobile gets hanged while Charging, battery drain fast, calling issues, I went to service center but 2 days for processing and I didnt had alternate handset to use.

raahulmehta99

from Rajkot, Gujarat

1.N Mahesudu :

this person simply has no idea what is the policy of his own company and just know how to mail the customers without even bothering about the response he is getting from the clients in his E-mail. i doubt even if he reads his client's Email.

Motorola India Has hired some bunch of ### who have no idea about the customer relationship or customer satisfaction or after service.

Never going to buy any product from MOTOROLA OR LENOVO.