Lenovo — Cheating by Lenovo Company. Never buy its Mobile Phones- I | |||
I purchased Lenovo P-700i dual SIM mobile phone on 12.12.2012 vide Invoice No. C2I-240762-A dated 12.12.2012 with phone serial No.[protected] & 1 year warranty. On 19.06.2014, phone suddenly started showing network problem and showing“invalid IMEI”. On the same day I called Lenovo online assistance and Customer Support No. [protected] and told them about the problem. They asked me to visit Lenovo authorized service centre at HCL/ T- TOUCH, 114, G.F., Veer Savarkar Block, Vikas Marg, Shakarpur, Delhi and told that as phone is out of warranty, therefore, it will be repaired with charges. On 20.6.2016, I attended the same service centre and engineer told me that it’s a minor software related issue and will be rectified by 21.6.2014 and service engineer collected my phone with Job Card No. 901 dated 20.06.2014. On 21.6.2014, I again visited the service centre and service centre personnel told me that 'main board’ of the phone will have to be changed and it will cost Rs. 6500+ service charge extra. What is the style of cheating by Lenovo? At present, market price of same model is Rs. 6500/= and they are demanding me Rs. 6500/= +service charge extra for repair. Moreover all other functions of the phone like Wi-Fi and all other features except SIM reading are working fine. In view of above, I request that Lenovo top-officers to look in to the matter and direct concerned staff to attend my complaint at a genuine price. C. M. SHARMA A-3/4, M S Flats Peshwa Road, New Delhi-110001 Mobile- [protected] Was this information helpful? | |||
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Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
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sent to Mr. Sudipto Ghosh, Executive Director-Services, Lenovo
India Private Limited on 20.07.2014
Dear Mr Sudipto
Ghosh,
It is very unfortunate that you are heading a Company Lenovo
which is security threat for our nation India. Your service centre returned my
phone with out repairing and advised me to purchase a new phone. They also told
me that after repairing the phone at such a heavy cost you will get new IMEI
numbers in mobile phone. As all other features are working fine, therefore, this
matter should not be covered under “repair”
of phone and “warranty period”. A phone may be damaged and may have multiple
problems but IMEI number should not be disappeared. The disappearing of IMEI number, that to without any reason, is a
matter of great security concern for the India. Earlier this was happening in “pure
local” Chinese phones in India and Indian Government has banned them. An IMEI
number can not be given twice in a handset and also should not disappear. It
clearly indicates that my IMEI numbers may be used by bad elements working against
our nation and you are also part of them and onus lies on you for any mis-happening.
You are trying to escape from your responsibility just by acting as a price
negotiator for service centre of Lenovo.
I am going to inform the Security Department of Ministry of Home
Affairs, PMO and other agencies for this act of Lenovo Company and neglected
attitude of Officers of Lenovo in dealing with matter of disappearing of IMEI
number which is a security concern for India.
In
view of above, I request the Management of “; to take
up the matter with Security Department of Ministry
of Home Affairs, PMO and other agencies
for this act of Lenovo Company and neglected attitude of Officers of Lenovo in
dealing with matter of disappearing of IMEI number which is a security concern
for India