Lenovo — Complaint for for replacement of laptop for SO : [protected] LenCare ID: D[protected]

Address:

Pune, Maharashtra

I had purchased Laptop Z[protected] on 14 Dec 2014 from NoteBook Hub, Pune. Within 1 week I found following issues with 1. Machine shutdown automatically with out any warning and random. 2. Screen gets fluctuate as given in attached screen shoot. After this only one option remaining is hard boot the system. 3. Machine has very slow performance that P4 machine. For same I called Lenovo customer care for same. After follow up also issue was not resolved so I ask for replacement of faulty laptop. After this they logged complaint created SO for verification of issue and asked me to submit report given by engineer and purchase invoice. Now Lenovo team saying that as I raised complaint after 14 days so they cant replace this laptop. Ask me to replace the faulty parts. But why lenovo providing such faulty laptops without any testing. Even while purchase no one told about replacement policy.