Lenovo — Complaint on quality of laptop servicing at Lenovo service centre

Address:

Absolute IT Solutions Pvt Ltd. Shop No. 21/22, Madhav Commercial Complex, Behind Vodafone Gallery, Oak Baugh, Kalyan(W) - 421301

On 22 September, 2020, I brought my Lenovo G50 laptop to authorised service center for Lenovo, Absolute IT solutions Kalyan West, to replace a damaged hinge for which they charged 5500. After 5 days, they phoned me and told that there was a damage to a power cable inside the laptop which I was not aware, and it would take another 2200 to replace them. I relented. Originally they promised that it would take 5 days and It took them around 20 days to service. After servicing, when I received my laptop finally on 18th October, , it was totally ruined, they damaged laptop speakers, laptop hanging almost every other time touchpads working erratically, wifi getting disconnected intermittently along with a host of issues. When I called the service center, to make them aware of the issues, they refused to service the laptop saying these issues were there originally,