Lenovo — Customer service

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lenovo

Just purchased an Ideapad that I paid to have word installed. The laptop came with a trial word and I can used the product because its not licensed. I tried calling Lenovo on two separate occassions and I was put on hold for 20 minutes. I gave up on the first call and waited until I got a human on the second call. When I got a person he proceeded to advise me I should have listened to the prompts because this was an order line and not a post purchase or something like that line- after I waited 20 minutes to speak with someone. I informed him his company should listent to prompts from their customers because they had no problem charging me for word so why didn't they deliver on what I ordered? They screw up and I waste 40 minutes to hear an attitude. Very disappointed in the company.