Lenovo — Defected handset

Address:

Mohali, Punjab

I am using Lenovo P770 handset from approx 1 year but from last 6 mnths I am facing numerous quality issues in the handset. My phone is getting heated up to the level of explosion & does also have display prob of having yellow patches on half of the screen which has occurred twice in last 6 months. On 03May14, I deposited my handset at Chandigarh service centre and it was been informed by them that there’s an issue in display hardware.As per them the hardware isn’t in the stock & will be sourced from outside which will take max of 7-10 days. Unfortunately I got it back aftr 24 days on 27th May’14 Further unfortunately when I reached home, I realized that the earpiece isnt working at all. Again the handset was been given to service centre for a day. The service centre executive confirmed tht they missed to connect some internal wiring of ear piece while resolving previous complaint of patches on screen.(Really surprising) The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode. It was getting heated to an extent of explode during the call. Resultantly I have to start using hands free device for my safety. The same was also informed to Service Executive Gurdeep telephonically aftr 2 days of receipt of handset In Mid July again noticed yellow patches at the bottom of screen.The handset was again been submitted at Chandigarh Service Centre on 02nd Aug. During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated very much. The same was been checked by executive Gurdeep. On 04th Aug, received call from Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up. Now Chandigarh Service Centre is asking me to take back repaired mobile and is ready to replace it even though as per my understanding, its having manufacturing defect. Request you to pls help