Lenovo — Defective brand new phone k3 note

Address:	New Delhi, Delhi, 110015
Website:	www.lenovo.com

I am completely disappointed with the service of Lenovo. I bought a brand new phone and it came defective. Its mic doesn't work with an ear phone, meaning the other party can't hear me on the other line but i can hear them. I spend hours on their website trying to get some help but got nothing and finally someone replied to my mail after days to take it to a repair store, i went to one nearby my place and they said to leave the phone and they will take time when i asked how long they said they didn't know. Then i went to another store 15 kms far from my place and i spent whole day there waiting for my turn but i had to leave in frustration. I am a working woman. I don't have all this time to waste all my day waiting to get this brand new defective product fixed. I am sick(ill physically) and i can't run to stores, wait all day to get it fixed up. Please tell me what should i do ? Rajn