Lenovo — Defective handset S90A

Address:

Nagpur, Maharashtra, 440001

Dear Sir,

I am Pained to write to you, that I had deposited my hand set to your service center at Nagpur on 22/02/2016 at the below mentioned address:-

Innovation Computers
Impressions Plaza,
Congress Nagar Square,
Dhantoli, Nagpur - 440012
Tel :[protected] / [protected]

When the manual material receipt voucher number : 1375 was given after taking the hand set, the support executive had told that the same will be ready in 7 - days and they will give a call on the update of the developments. I wish to inform you that neither they have given a call nor they pick up the phone which keeps on ringing and the mobile number provided is out of service.

When I called your toll free number from my mobile number [protected] @13.40 hours I am surprised to know from your Lenovo support executive that they are not able to find any records since I have a manual receipt voucher, and she is advising me to go to the service center, where your people don't have value of any of your customers time.

This is atrocious, means even after 9 - days your service center has not updated anything in the system. Like most of the shop people have displayed that not to go for Lenovo products In their shop, no I will also advice my circle of people to stay away from Lenovo

Out of one year 03 months the phone is just lying dead and the remaining time it has been giving problems. . It may not be hurting your people but I will be constraint to take some steps like knocking legal doors if this issue is not resolved.

Thanks & Regards,
Vijay Krishnan
[protected]