Lenovo — Defective laptop received

Prashantk007

from Lucknow, Uttar Pradesh

Jul 15, 2022

Website:

www.lenovo.com

I have purchased a laptop with Lenovo Order No. [protected] on dated 5th July 22 and same was delivered on 9th July 22.
On the same day, I have opened the laptop and tried to turn on and same was not turning on.
I immediately contacted the customer support and explained my issue. The customer support asked to do some of the things but nothing helped .
Then he asked to send the laptop 6 angle pics and Invoice and was said that the Engineer will visit and replace the laptop by Monday.but till date nothing has happened.
The defective laptop is still with me and I am mailing Lenovo on daily but not getting any resolution on this..

+1 photos

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Lenovo customer support has been notified about the posted complaint.

Jul 15, 2022

Updated by Prashantk007 Today morning i called customer care to take away the laptop and make the money refund and in reply he is saying to call the technical team, they will do the process..
When i am the technical team, . they are just making us fool and saying it will be resolved soon
Just making customer fool, and humiliating them

Jul 15, 2022

Updated by Prashantk007 After so much of chasing, Today the engineer arrived at my home and that too for seeing and sealing the laptop and not for taking back. He has sealed laptop and kept at my home only and he asked me to contact the Lenovo for taking it back.

See the service report where the engineer itself has declared the laptop is not powering on

Wow, what a service from Lenovo ..Now again I have to chase Lenovo itself for getting the laptop to be picked up from the home.
This is the working of Lenovo, they will not come forward for any solution and will make customer suffer
Now again I have to chase lenovo for taking it back and making my money refund.

Worst service