Lenovo — Delay in replacement of touch-pad

I had bought a Lenove A7000 mobile on July, 2015. In October, 2015 I found multitasking problem in mobile, I placed it before authorised service centre for replacement of touch pad on 03.12.2015. I long time has been passed still I have not received my phone. Whenever I contacted to Authorised service centre he told me that company could not provide him a new touch-pad so they are unable to do any thing.
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