Lenovo — Device not yet repaired

The display of my Lenovo ThinkPad laptop has a flickering issue. Its warranty period is over. I have contacted the support on June 16th, 2021 and they agreed to replace the same by paying around 15K INR. I have paid the same and till (August 8, 2021), it does not get repaired. When I contact customer support they are saying that it will be replaced sooner.

Ticket No : 210607-LD1722 | Performa Invoice No: RGPINPUO/[protected]
Serial Number: pg01tbc8
Quotation Number: RGPINPUO/[protected]
Total Price: 14821
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