[Resolved]  Lenovo — dissatisfied with machine and service

Address:

New Delhi, Delhi

I have bought a Lenovo Idea Pad Z580(QB05327978 with 3 Years Warranty) on 7th Jan 2013, since then I am facing issues with the system, every 2 months I have been visiting the Service Center for getting the same resolved, in past 1 year I have visited the service center multiple times for problems related to touch pad, Screen, Battery, Charger, DVD Drive, Key Pad and recently on 25th Nov again I had to Visit the Service Center as ODD, Touch Sensible Buttons and Right Side USB was not working, after the diagnose for 4 days they told me yesterday on 28th Nov that my Mother Board & Hard Disk need to be changed, and they also claimed that my touch sensible chip is missing from the system, as per then as my last visit to service center was in Mar/April'14 so they are not liable for the missing part, since the same has been serviced at the service center only from the day of Purchase so who else will be liable for the missing part. After all this , my they say that we will not entertain any claim for missing chip and on the other hand post replacement of Hard disk they are not going to provide me the Operating system, that means I am loosing the Important Data in my Hard Drive, plus I will not be provided the basic requirment to operate the system. If i need that then I need to pay Rs. 1250/- which is the sole responsibility of Lenovo. In past 1 and half year I have visited the same service Center with Address: Reliable Technology 104, Jyoti Building 66, Nehru Place New Delhi-110019 [protected]@reliabletechnology.in [protected]@reliabletechnology.in I have been both Mentally and Physical Harassed in this period, as being the student i cant afford to pay so much of money in traveling every time to the service center, nor for the OS. If the model had so many flaus then why was it sold. Due to this harassment I am going through massive stress, if any thing happens to me due to this then Lenovo will be solely responsible for this. I am forwarding the same issue to Consumer Court as well for prompt action on the same. Request your immediate action on the same. Regards Ankit Upadhyay [protected] [protected] upadhyay.[protected]@gmail.com