Lenovo — Diwali Redemption Offer: Products yet to receive is shown as redeemed after almost 2 years

Address:

Lenovo India Pvt Limited, Ferns Icon, 2, Outer Ring Rd, Doddanekundi, Mahadevapura, Bengaluru, Karnataka 560037

Hi,
I bought lenovo Ideapad 340 on 26/09/2019. I recieved three offers from lenovo dealer as a part of Diwali offers. I redeemed extended warranty and gaming gear from buyalenovo.com. In January 2020 when I called customer care for status they told me due to covid import/export situation have affected overall procedure. So they told me you'll recieve products after few months. In June 2020 their website showed this product still on processing. In September 2020 suddenly it changed to product delivered in March 20 2020. When I conveyed emails to them about not recieving products they didn't replied for almost 2 months. Then they sent me a reference number of DTDC to show the product as being delivered. When I contacted DTDC regarding the reference number status they claimed to have no bookings. Now either Lenovo or DTDC is faking it. I haven't recieved the product in last 2 year. The customer support is least friendly in case of lenovo. Kindly help me to get either refund or the product