Lenovo — E14 (Type 20RA, 20RB) Laptop (ThinkPad) - Type 20RA Serial#-PG025YDS

I had purchased the laptop on 26 Oct 2020 for my kids online classed and in less than 1 month I got a pink screen issue and it was resolved in 15 days by replacing the screen. Ticket no [protected]
The second issue came up on 23 March 2021 where the screen flickered and stopped working after a while. The screen was again replaced. Ticket NO [protected].
The third issue was reported on 7 June 2021 was with was camera/mic issue which is part screen assembly and cam/mic were replaced using ticket no [protected].
After the previous repair the screen started flickering with intermittent mic issues and eventually screen stopped working in August 2021 and it was reported to support.
The screen unit, camera/mic, motherboard was replaced as part of the repair. The mic worked for a day and intermittent issues started again.
I had requested Customer Support multiple times to replace the product, I was willing to bear a nominal charge but it was declined by support citing policies.
The rate at which the parts are replaced and inability to figure out the root cause and fix it, I will have to buy premier support till I own the laptop .
I am at a loss from all ends, my kids studies are impacted, a constant fear of another laptop breakdown and constant follow up with support.
I would request Lenovo to kindly refund me my money and take the product back.
+1 photos
Was this information helpful?
No (0)
Yes (1)
Lenovo customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenovo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4391
    Pending
    0
    Resolved
    633
    Lenovo Address
    Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
    View all Lenovo contact information