[Resolved] Lenovo — Extended Warranty not given to my Laptop even after deducting my amount

Sridhark97

from BELLARY, Karnataka

Address:

Bellary, Karnataka

Dear Sir, This is Sridhar .K and I have opted for the extended warranty for 2 years for my Laptop and even before expiry date itself. I have enclosed all the communications had with you for your references. When I have discussed with your Customer service agent via number[protected], contact person name Ms. AFSHAM, She gave step by step guidelines for warranty purchase and as per her guidelines, I have purchased for 2yrs warranty services via online service on 11/08/2014 and my one year service warranty ends on 26/08/2014, i.e. well before my expiry date and as per your guidelines. lateron payment from my bank also deducted on the same day. on 12/08/2014, I got a mail along with order number:[protected] update, till then it is okay, but in the afternoon sameday, one customer representative called up and told that the order will be cancelled due to removal of that option for this model. lateron on 14th August I got a mail saying that amount has been refunded. But, when I enquired via customer care number mentioned above, they told that, not to worry about the order, it is still under process and it is completed and also told that you status of the order will be dispatching within two days. But till now, no communication has been done from your side. so, I tracked the mail and order via online. It is still showing completed. My problem is that you have not informed any of the communication correctly and when I asked the questions, the customer care executive disconnected the line. My simple request is to give 2years warranty for my laptop as per my invoice copy. as at the time of agreement with you, the options and even payment has been accepted from your end. That means the contract has been clearly executed legally. Files are in PDF format and unable to attach., but enclosed in the mail to Lenovo for reference and Ticket ID: NPC[protected]. * Heartfelt Thanks, * * Sridhar .K* * Sr.Technical Consultant, * (e-governance project) * R T O Office Bellary, * * Ph: [protected], [protected].*

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Aug 14, 2020

Complaint marked as Resolved

Aug 25, 2014

Updated by Sridhark97 Dear Sir,

Today, again I have contacted to Lenovo Number:[protected], they have given the number another number [protected] and by name Ms. Akshatha and Ms. Jshona connected and told that it is ipad section and not Thinkpad model section and again they have given another number[protected], Ms. Nandi told that the ticket number bearing id NPC[protected] is not available in the system so, she gave another number[protected], Ms. Rakhia gave another number of Ms. Dhivya bearing number [protected]. and when enquired mail Id, She told that they don't give mail Id's, even after discussing with these people, I didn't got any solution to my problem.

Regards,
Sridhar .K