Lenovo — Faced lenovo zuk z1 hardware/software issues, raise complaint against lenovo services

Address:

Nainital, Uttarakhand, 263139

My name is ankur, i bought a lenovo mobile handset (Lenovo zuk z1) in june 2016 via amazon.

I faced a few hardware & software issues in the phone in feb-march of this year.

I gave it to the lenovo service center, haldwani for the repair and resolution.

I gave it to service center on 11th of may 2017, the guy gave me a manual job-sheet containing the date, imei no, issues in mobiles along with his signature.

I called the lenovo customer care on 12th of june and told them about the issue, they told me that the job sheet has been issued on 6th of june. I was amazed, where was my phone from 11th of may to 6th of june. The complaint no. Is:[protected].

So, here are my queries:

1) where was my phone from 11th of may to 6th of june?

2) what was the service center guy doing these many days and why he registered the job sheet on 6th of june, after more than 26 days?

3) my phone warranty ended on 4th of june this year. I will not pay a single penny for repair.

4) should i believe in lenovo services, or we are making fool of ourselves by thinking of purchasing the lenovo products?

I am really disappointed with the lenovo services and will surely reconsider my thoughts before buying any lenovo product in upcoming future.

Contact info:
Mob: [protected]
Email: [protected]@gmail.com