Lenovo — false assurances regarding repair of lenovo mobile

Address:

Kolkata, West Bengal

My name is Dr.S.Batabyal.I am one of your customers & I am hoping you may be able to help resolve my problem I am facing now. On 18th Oct, 2014 after weeks of browsing reviews, i purchased a Lenovo mobile A536-black.IMEI-[protected]. On 27th june, 2015, the system automatically got hanged up and restarted on its own repeatedly.On 28th june, 2015, I personally went to lenovo customer service centre-Sonali Infonet, Baguiati, Kolkata and showed them my handset.They kept the battery & set with them & said they would inform me about the problem on the next day. Next day, I called them up and they said that it was a hardware problem and that it would take 7 more days to resolve.On 2nd july, 2015, I rang them up again and they then informed that they have got mail from company regarding replacement of faulty A536 mobiles with new one.For this i need to deposit accessories of the whole set.I abided by them and deposited my accessories the next day only.On 8th july, I rang them up and a guy named Mr.Sujay Karmakar said that the set has not yet been sent because he did not knew where to send and how to send.When poked further, he gave the number of Mr.Sanjay Dutta (Service Manager-lenovo, Park Street, kolkata).On contacting this guy, he hung up the phone and gave a message asking to text him.I messaged him to talk to me about the problem but there was no response. Later, Mr.Kanchan Ghosh of Sonali infonet informed me over phone that my set would be repaired within four more days whereas previously they said that my set would be replaced by a new one.This discrepancy in talking have left me confused and is rousing my suspicion that something malicious is going on. To add on this your service centre staff have not been courteous to answer my phone and by giving false assurances, they have kept my set with them unresolved till now. As you can understand my frustration.I would appreciate any help that you and your team may be able to provide in this situation.