Lenovo — false commitment product

Address:

Chennai, Tamil Nadu

This is to inform u that i have purchased Lenovo Y50 model from authorised dealer in chennai as i belong from chennai.I am working professionally on autocad and 3dsMax software which requires higher graphic so it would give me better quality of rendering, image, graphic and time saving. as when i saw the advertisement regarding this laptop with high graphics of DDR5 with 860m latest edition, i asked ur lenovo dealer several times whether will it support my softwares in every way as my career starts and ends with this softwares only and would never mind spending huge amount for my career..he made several commitments saying that ( laptop review is superb, i have sold numbers of laptop in this model, u can go blindly with this model for higher end graphics and it will support your softwares very nicely and company will do replacement or money back if any problem occurs)..i believed your product and spent huge amount of money and got cheated . i regret now that why did i trust Lenovo product and people of Lenovo. So believing in his words and ur company advertisement i purchased this laptop 2 months ago. From the day 1 till now i m facing the problems with fonts and display in my softwares, as they r very tiny like ant which cant be readable unless i touch my nose on the screen and stare them. i have enquired each n every person regarding the problem and also compared with other laptops by installing the software and its working very much fine in other laptops like Dell, Hp, other main brands whereas this is the only laptop where i am facing lot of problems while working on it.Though i have onsite warranty period but still ur customer care couldnt help me out over the phone which is ridiculous and i have also been to your authorised service centres to get the problem solve but even lenovo service centres are not able to solve my problem till now though its been 15 days since my laptop is been given to your authorised service centre.and today they replied me that we are not able to solve the problem in this laptop because of graphic fault, rest the software is working fine with other brands of laptop.i have never faced such bad experience with any other company what i am facing with Lenovo, and even battery lasts hardly for 1 n half to 2hrs in working whereas it was told to me minimum 3.5hr and if standby then max 4 to 5hrs (but all false statement to do sales and cheat customers) Let me tell u that its badly affecting my career as i m not carrying laptop and its been with service centre for long long time and still problem is not solved.So i kindly request u give my hard earned full money back and take ur product back with respect or else i will be forced to take action against your company to the Consumer Court. For your reference, i am sending you attachments of few screenshots and video of lenovo and other brand laptop to know the difference and clearity of size fonts and sending u attachment of bill copy and service centre copy also for ur reference.Revert at earliest. Thank you Regards Sejal Gemawath