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Lenovo — False promise to make customer purchase their premium support

I purchased my laptop last year June and premium support after that for 3 years. While I purchase premium support it mentioned Hardware and software support for 3 years. However, recently my laptops Battery got problem and when I contacted support they said we provide hardware support except for battery.

They did not mention this term while I purchase the premium support from their site.

They are speaking without responsibility... and they said its not their responsible
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