Lenovo — Faulty Handset with touch screen problem - affecting the keyboard and call receive function

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased a Lenovo Phone from a dealer in Sector-18 Noida. I urgently needed a new phone as I was travelling abroad for a month. However, when I activated my phone with the new sim, after reaching New York, I faced problems with its keypad and call receiving function. For instance, every time I used the backspace key, the letter P would be typed. I got back from America in July and immediately took the phone to the retailer, asking for a replacement as it was a faulty handset or a refund of my money. The faulty handset had left me handicapped in a foreign country and had caused me much agony and stress. However, the retailer stated that there was a seven day period for replacement and they could not do anything about it. They diagnosed a software defect in the phone and proposed to send it for repairs at the Service Centre. I would like to state that as a practising lawyer, I am heavily dependent on my phone for keeping in touch with my clients and my work place. When I informed the retailer that I would at least need a temporary replacement for sending the phone for repair, they refused to help. This behaviour of the company and the retailer amounts to undue harassment. The phone is only a month old and is not in workable condition. I would have returned the phone within the stipulated 7 day period, if I was in the country. However, I approached the retailer at the earliest, on arriving back. I reiterate that my handset is a faulty product, purchased in June 2015, and the company and the retailer have refused to replace it.