Lenovo — faulty lenovo ideapad s540 151wl

Address:

C/O. MOHAN MOTOR DRIVING SCHOOL SOAPRAR WEST, TAL-VASAI,DIST-PALGHAR,PIN-401203.

Dear sir / madam,
This is to inform you that i had purchased brand new lenovo idea pad s540 – 151wl
(Purchase for rs. 62000/-) last year in the month of october 2019, details as below :-
Serial :- yn004kps product number :- 81ne000xin bio version :- apcn35ww.
Warranty period is upto : 11.10.2020
01. In the month of august 2020 there was a problem in laptop’s hinge, we had complaint the matter to your customer care and your engineer came to fix the hinge and after fixing the hinge he tried to start the laptop to check & operate but at that time he observed problem in the mother board also for which we again made complaint for mother board problem and the same was replaced after 15 long days.
02. On 9th september 2020 again there was problem in cursor. We tried to connect to lenovo customer care they attended and fixed the problem. But yesterday i. E 21.09.2020 the cursor problem again arise along with touch pad problem, today on dt. 22.09.2020 we tried to connect customer care and he asked to take away all our data from laptop so he can further check the problem. After we took out all the data and we tried to call the customer care but the phone was getting connected and no executives we attending the phone for more than 20 to 30 minutes. We just have to hold the phone and listen to the music.
03. Today again there was new problem a summing sound was coming form from the laptop.
04. The cursor problem is till date same as it is & not resolved.
My daughter is attending her online graduation final exam and we are helpless and have as of today we have no solution with this type of your defaulted laptop.
My daughter is helpless for her exams even after spending 62000/- for the laptop but useless.
We are mentally disturb with your product.
Request you to please re-imburse my purchase amount and take away your laptop or replace with new laptop.
Please let me know what is to be done in this case so that i can take further decision.
Also please share me your md’s contact number & email address.
Regards
Jitendra patil.
[protected] / [protected].