Lenovo — Faulty lenovo m10 fhd plus tab and poor service

Address:

Vellore

I had purchased a lenovo m10 fhd plus tab on sept 2nd. I used it for around 15 days and few horizontal lines started appearing over the bottom of the screen.

On enquiring with the service centre, i was informed that i had to give my tab to the nearest service centre pick up point (12 kms from my place) and that the issue was trivial and it would be included in warranty. I was promised that the issue would be resolved in a matter of days. I gave it on sept 22nd.

After repeated visits and calls to the service centre, my tab finally arrived on october 22nd, after a month of giving it for service . So, the service centre incharge informed me that once he checks the status of the tab, he would deliver it to me. But on checking, the tab wouldnt open and he said that the tab was a faulty one and that it was 'dead'. So he said that he has asked for a replacement of the tab to his company. He asked me to wait for a few more days for the arrival of the replacement tab.

But even after waiting for more than 20 days, there has been no update regarding that. After repeated calls, texts and direct visits to the centre, i was informed that the tab was put on dispatch and that the online status of the tab was "on transit" for more than 12 days.

I also tried contacting the south regional coordinator through calls and texts, but i received no response. All these days there has not been a single call or text message from the service centre themselves. Every single time they respond only after a number of phone calls or a direct visit. They are remaining ignorant amd responding very poorly.

Its been more than 50 days and I'm extremely frustated with this issue. Its high time that i get a proper response and a new tab in place of my old one as i hardly used that for 15 days.