[Resolved]  Lenovo — Faulty Machine and Worst Service Experience

Address:

Kolkata, West Bengal

I would like to inform you that on 12/02/2012 I bought a Lenovo Ideapad series (i.e U400) serial number : WB03561975 from Eastern Logica Infoway Ltd, Kolkata. Just 4 months from then I found out that my webcam wasn't working and I reported that problem to Lenovo Technical Support (Case Id: [protected]) after which I was contacted by Lenovo Authorized Service Centre (Digital Care Pvt. Ltd ( TE[protected] and they asked me to take my laptop to their Service Centre, after the servicing done by them I found out that few part of my laptop body was broken and was pasted by glue which I also reported in my feedback form and also to technical support but no action was taken regarding that. Now again in August’13 I faced issue with my touchpad which was not working and LCD screen was getting blank white when moved or tilted, I reported this problem to Lenovo technical support (SO No: [protected]), Around 4-5 different engineers visited me and it took almost 6 months for the engineers to resolve my issue then. Now again I was facing many issue’s with the machine, · The screen was showing a white blank line, which appears and disappears itself. · Touchpad was still not unresponsive sometimes. I took the machine back to the authorized Lenovo service Digital Care Pvt. Ltd( TE1303863 ) for the servicing but again they broke my laptop and pasted it with tape (SO : [protected] ) Now they are saying they can’t fix the body. I Kindly request you to look after this matter seriously and get me a solution for this. Thanking You. Regards, Nishant Agarwal [protected]