Lenovo — Faulty touch screen

Address:	411016
Website:	Servicecentreinfo.in

I bought lenovo K3 note on 26th October, 2015. In just 6 months it's touch screen stopped working. I went to service centre, they are saying it will take 15-20 days if it's within warranty and it will take 300-500 rupees. As they will have to send it to Bangalore. It is so much inconvenient for customers as the company is not looking into the issues. There are no service centers of lenovo in pune which I got to know from customer care of lenovo. It's really disappointing that company like lenovo has such a pathetic service and can't even concentrate on problems of their customers. It is a loss of customer all the time which is not good for your company's reputation at all.

Lenovo company is violating my right to enjoy it's product as I am its customer. I have right to even take legal action under consumer protection act which I will if necessary. It's a duty of your company to fulfill demands of your customers. What I want is to replace my model as soon as possible as because such a big problem has occurred within warranty period and it is a fault of lenovo company overall. You are supposed take it seriously. Reply me as soon as possible.