Lenovo — Forwarding of copies of invoice/Serial Number copy to avail the benefit of offer for THREE YEARS GUARANTEE

Address:

Meerut, Uttar Pradesh

Sir, I have purchase a lenovo Laptop Machine Z-50-70. The particulars of the said machine are as under : Buyer's Name : AAKANSHA AGARWAL Outlet Name : M/s COMHARD TECHNICS, MEERUT, U.P. Purchase Dated : 23.9.2014 Laptop Serial Number : 59428433YB04180416YB04180416YB 04071250SYB04180416 Adapter No. : 11S45N02532ZSH846S2E2 Immediately after purchase, I have sent the camera copies of the desires documents to avail the THREE YEARS GUARANTEE. However, vide your E.Mail dated 26.9.2014, you have further required the visible documents. I again sent the scanned copies of the desired documents vide my E. Mail dated 28.9.2014 and finally, vide your E.Mail dated 29.9.2014, you have verified that you have validated my documents successfully and are in process to send the invoice copy to lenovo document verification team for the final approval within 21 days. However, more than 02 months (60) days have passed nothing has been done so far. At the time of registration for availing the Guarantee, a TICKET NO. 24295 was also generated. I have contacted your Call Centre on No.[protected], so many time. Lastly, I contacted on 03.11.2014 at about 4.30 P.M., and the person attended the phone, has assured me that the decision will be taken within 03-04 days as my Ticket No. 24295 is showing to some other customer. I am to request you kindly to look into the matter and take action in the matter and I may be allowed guarantee for THREE YEARS as promised at the time of purchase. I am once again sending herewith the scanned copies of the INVOICE/SERIAL NUMBER of the above said Machine. Thanking you, AAKANSHA AGARWAL D/o SANJAY AGARWAL PHONE NO. [protected], R/0 A-225, Sradha Puri Phase II, Sardhana Bye Pass, Kanker Khera, MEERUT CANTT - 250 001. U.P.