| Address: Kolkata, West Bengal, 700055 |
| Website: www.lenovo.in |
Name: siddhant agarwal
Contact: [protected] or [protected]
Case id: c[protected]
Imei:[protected]
Model: lenovo vibe z k910
Email: [protected]@gmail.com
I was cheated by lenovo india not once but multiple times !
1) phone was kept in service center for 120 days
2) lied constantly by service center and lenovo operation head of east india mr shantonu majumder that motherboard and touchpad has been replaced but it was not(Have call recordings)
3) made me travel 1200kms saying phone has been repaired but it wasnt (Had gone for collecting but it wasnt reapaired although confirmed over call by senior and service center, since gave phone in another city since for work i was there and warranty was to expire in 3 days)
4)willfully marked in system that phone delivered in 7 days although given after 120 days
5) mailed lenovo after 25 days of submission that service center isnt repairing phone still they didnt tell me that as per system its showing delivered
6) customer care number is not reachable at all (Video proof of 2 mins: https://www.youtube.com/watch?V=-2rktn_8a1o)
7) if by mistake you mail them or post on facebook or twitter they will reply the same thing that you will get your phone back soon (120 days and still soon wow)
8)even after 50 days of disclosing the fraud to lenovo with all proofs still i havent been issued a replacement handset or any compensation for the harassement and loss of my time and money!!
9) had exchanged around 64 mails over these 50 days with lencare executive sridhar raghavendra ([protected]@lenovo.com) since he doesnt call or ignores mail most of the times
10) even crucial information which can be told over 2 mins of call lenovo executives stretch them over 7 to 8 emails in 5 hours
11) for eg lenovo executive wanted me to submit the handset today itself for replacement for which he didnt cal but mail and on top he gave only address but didnt provide the phone number of service center for which i had to mail him back twice and wait for 2 hours to get the phone number
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This is the third time im visiting the service center.
MR.Sridhara told me he has contacted service center regarding the issue, and when i reched the service center, they dont even know who Mr.Sridhara is. When i said his name, the service center guys told me he is not working in this branch.
Lenovo sucks.