[Resolved] Lenovo — got wrong product after service and very bad attitude after calling them

[Resolved] Lenovo — got wrong product after service and very bad attitude after calling them

A Ashwin S Kumar from Kalpetta, Kerala

I had given my lenovo k8 note to service for the third time after buying the phone on november last month and it is always getting back to the worse condition of bad battery backup for only half an hour and after giving it for service for the third time i got back the wrong device. I had a 64gb device but got back a 32gb device. After calling the personnel at the service center he was very rude to me, he even harrassed me by trash talking to me and saying irrelevant bad things to me. The personnel refused to talk to me. This is very bad service from lenovo. The center is at vytilla in kochi and the personnel i called the number is [protected]. I suggest not to call him as he will call you bad words in malayalam. Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Lenovo customer support has been notified about the posted complaint. Feb 03, 2018 [email protected]'s response we are purchase lenovo z 2 plus from amazon but from last 5 days mobile not working good. automatic hang and off, than i go to service center and they said me this mobile mother board is in problem so change mother board. PLEASE CHANGE MY MOBILE IT IS DAMAGED MOTHER BOARD Feb 03, 2018 [email protected]'s response IF THE COMPANY IS NOT LESSON MY COMPLAIN, WHEN I GO TO CONSUMER CART Feb 03, 2018 [email protected]'s response IF THE COMPANY IS NOT LESSON MY COMPLAIN, WHEN I GO TO CONSUMER CORT
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[email protected]

from Pune, Maharashtra

We are purchase lenovo z 2 plus from amazon but from last 5 days mobile not working good. automatic hang and off, than i go to service center and they said me this mobile mother board is in problem so change mother board. my contect no. [protected]

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Ashwin,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support