Lenovo — Grievance regarding substandard Lenovo product and fraudulent business practices.

Address:

Kannur, Kerala, India

Mr. Yuanqing Yang
Chairman, Executive Director and CEO
Lenovo.

Ref: Serial No: PF19V7XX
Model: Yoga 530-14IBK Laptop (ideapad)
Type: 81EK/ PF19V7XX

This is to bring to your kind notice about the substandard and defective product supplied by Lenovo in India.

My above referred Yoga laptop is nonresponsive. 530-14IBK Laptop (ideapad) while charging no LED is lit. Battery was 100% prior to shutting down a night before. Laptop not restarting/ no lights/no sound/seems dead.

I have contacted Lenovo Technical Chat Support and after a few troubleshooting steps they suspect it's a motherboard issue. Reference number is[protected].

I have purchased this laptop from Lenovo authorized outlet on:[protected]:

Within a week my laptop keyboard became intermittently nonresponsive and within a month, the screen started freezing, found to be a motherboard issue after a month troubleshooting and motherboard was replaced in Jan 2019. In just less than two years since the motherboard was replaced, my laptop is dead.

I got this pricey $1000 laptop by paying monthly instalments. I have always believed in the brand Lenovo. I understand that the deficient performance of this laptop is due to substandard components. I feel cheated after purchasing this pricey so called premium high-end product due to multiple issues faced ever since I have purchased this product in a short span.

I would like to remind you of Lenovo Vision Statement for the Personal Computers: Lead in PCs and be respected for our product innovation and quality. Action speaks louder than words.

My child was using this laptop to attend online classes and do her assignments.

Kindly consider assigning a technician for onsite visit to expedite the resolution.

A prompt action in this regard will be highly appreciated.