Lenovo — Handed over to a service centre for repair

Address:

Pune, Maharashtra, 91-20-411038

My VIBE mobile is within a warranty period purchased on 12th December 2015 Handset No. [protected] Lenovo.

My sim card is Idea. Since last few days my handset automatically goes on Mobile data due to which my pre paid balance is getting deducted. I always take care to put the mobile data off. Despite this the handset automatically opens the mobile data.

Due to this problem I had handed over this handset to your Authorised service centre 'BM GADGET SERVICES PVT LTD on 23RD Sept 2016. The Address of your service centre is 1st Floor, Meenal Arcade, next to Samudra Hotel, Nal Stop, Erandwane, Karve Road, Pune 411004, contact No.[protected]

Orally I was told that this problem will get resolved in 2 to 3 days. Today when I called them again they replied it will take another 3-4 days.

When I asked why, I was told that this service centre is opened 2-3 days back and they don't know the systems yet.

MY QUESTION TO YOU IS WHY DO YOU APPOINT SUCH SERVICE CENTRES WHO IS STILL NOT KNOWING ANY SYSTEMS OF LENOVO?

WHY SHOULD I WAIT FOR SUCH A LONG PERIOD WITHOUT MOBILE?