Lenovo — Handset S850

Address:

Ghaziabad, Uttar Pradesh

Contact No: [protected], [protected] Date of purchase: August 24, 2014 Lenovo Mobile-S850-White [protected] [protected] Cost: Rs. 15, 250 I purchased Le Nova S 850 on 24-Aug-14 from Park Network Pvt Ltd, Orange County, Indirapuram. After 3 days of purchase, a problem came that all outgoing and incoming got blocked with error – “access denied.” When contacted dealer he upgraded the software and problem got solved but only to come back after few days. Again when contacted dealer he said same thing that a new upgrade has come but I insisted to take it to Customer Care and investigate the problem. Now after 7 days I am told that motherboard needs to be changed. I insisted to replace the handset. Their reply was that is as per company policy it can be replaced within 7 days of purchase. First this is not written in bill or anywhere else. Secondly when I first contacted dealer he should have sent for replacement. Request to help me replace my faulty hand set with new one or wants the money back.